systems engineer West Drayton, London, England
Job description
Company
RWC and our family of brands develop safe, sustainable and efficient solutions through a range of engineered and innovative products for plumbing and heating, smart homes and specialist industries around the world.
We offer a complete range of pipes, fittings and valves to help our customers deliver, control, optimise and solve in innovative, reliable, and simple ways every day.
We are proud to be the world’s largest manufacturer of push-fit plumbing products and valves for specialist water control.
Our Values
At RWC, you will see a reflection of the shared beliefs, sheer dedication and focused ethics of every single member of our team. There are no barriers and no dividers.
We’re an open company with an open culture to match, encouraging company-wide conversations and listening to everyone’s opinions to help us shape a better world.
We constantly strive to develop fresh ideas to keep people safe, efficient and comfortable. Inspired to succeed, our teams across the globe share the same goal – to develop world-leading solutions underpinned by our SPIRIT: Simplicity, Passion, Innovation, Reliability, Integrity, Together as one team. That is why we are at the forefront of shaping a better world, today and tomorrow.
Job Purpose
To provide underfloor heating and commercial valve estimates, CAD Designs, and material schedules to new and existing customers. To support the growth in sales of UFH systems and commercial valves
- Generate CAD designs and quotations for domestic and commercial underfloor heating systems
- Keep CAD library and system updated with new product ranges, prices, and enhancements
- Provide product selections, take-offs and quotations for the commercial valve range of products
- Provide advice to customers on commercial valves application and operation
- Action customer enquiries via various communication channels including phone and email
- Work with and provide support to external Sales Managers and Technical Sales Engineers, helping to build good customer relationships
- Identify and implement opportunities to increase sales of underfloor heating and Reliance Valves
- Work as part of the team to make sure department workflows are actioned in an organized and timely manner
- Use of Salesforce to log and update quotes and job progress
- Identify improvements to products and services offered
- Present department updates to the wider Customer Support department at regularly scheduled meetings
- Work with Technical Support Manager to identify and complete objectives to aid both team and personal development
Knowledge, Skills & Experience
- CAD design software experience
- Plumbing and/or construction experience would be beneficial
- Technical and customer service experience
- Problem solving
- Working to deadlines,
Benefits
- A competitive salary
- 25 days holiday
- Flexible holiday buy/sell scheme
- Recognition and reward scheme
- Internal and external learning and development
- On site Café (West Drayton site)
- Employee Assistant Programme
- Cycle to Work Scheme
RWC is proud to be an Equal Opportunity Employer. RWC celebrates diversity and employment is based solely on qualifications and competence for a particular position, without regard on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all employees.
Your information will be kept confidential according to General Data Protection Regulation (GDPR)
