Systems Engineer London, England
Job description
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity:
ECI has an exciting opportunity for an experienced Systems Engineer who will play a lead role in the technology management and delivery function for one of our flagship Financial Services clients. This includes proactive management of client technology, resolving high priority escalations and contributing standards and procedures to the wider global technology community.
The successful candidate will interact directly with both ECI engineering resources and the client’s IT management team to ensure the successful delivery of all ECI technical team obligations for the client. The successful candidate will be comfortable interacting with the executive level and should operate with the highest level of presentation, communication, and professionalism.
This is an on-site role with a preference for candidates able to commute into London, UK five days per week.
What you will do:
- Lead the technical delivery of complex technical infrastructure projects
- Play a lead role in ensuring effective delivery and documentation for IT infrastructure systems and processes
- Act as 3rd Line Technical Escalation point for complex client IT Infrastructure and EUD estate requests / issues
- Take ownership of complex technical issues and provide long term resolutions and root cause analysis
- Assist with creation of, adherence to and evidencing of IT controls relevant for complying to audit requirements of the client.
- Play a lead role in internal change management process and ensure appropriate technical review and approval of all IT-related changes for the client
- Identify areas of technical challenge and potential improvement across the client’s IT Infrastructure systems and technical processes
- Take a leading role amongst the global team of technologists supporting the client portfolio
- Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades
Who you are:
- Strong technical familiarity with the following to manage change, troubleshoot or handle escalations:
- Azure Platform (Networking, VM Hosting, Files, DevOps, Data Factory, AVD)
- Intune MDM/MAM/Autopilot – Mobile and Workstation Management/Deployment
- O365 – SPO, Teams, EO, PowerBI, PowerApps, Dynamics, Azure Hybrid AD Setup, Windows Server and SQL, Cisco Meraki for switching, wireless, security cameras, sensors and door access
- Palo Alto for firewalls or Meraki
- Cisco Webex VC, Teams Telephony
- Ability to interpret customer needs and translate to technical deliverables, design, lead and execute project plans and workstreams
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and critical thinking
- Highly self-motivated and directed to pursue technical certifications and further education
- Advanced experience with public cloud technologies with an emphasis on Microsoft 365 / Azure
- Strong understanding of cyber-security concepts (MFA, Next-gen Security design, Conditional access, DLP, Cloud Hardening, Identity Management)
- Strong understanding of network and infrastructure troubleshooting including IaaS, VDI and SaaS
- Competent in industry-oriented regulatory and cyber-security standards
- Have good understanding of ITIL and ITSM process and tools, and experience with Incident, Problem, and Change Management, including ISO27001 and Cyber Essentials plus
Bonus points if you have:
- Familiarity with FCA and SEC compliance
- Working knowledge of CIS L1 Security Baseline, ISAE 3402 and CE+
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
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