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This position provides project and departmental support with a focus on organizing and monitoring audit requirements for Customer Operations. Participates in maintaining documentation to meet current regulatory requirements. Serves as primary contact for all SOP-related records, changes and document updates.

Main Areas of Responsibilities:

• Organizes and prepares reports as needed to support internal and regulatory audit needs.
• Implements and manages changes and interventions to ensure project goals are achieved.
• Meets with stakeholders to communicate audit objectives, decisions, and issues.
• Coordinates with internal audit support on progress and timeline, requesting extensions only when appropriate.
• Uploads supporting audit documents to shared portal.
• Assesses opportunities for interdepartmental and site harmonization of practices.
• Establishes, implements and manages processes to draft and edit departmental SOPs in an electronic document management system (for example, OneVault).
• Assists with development of SOP documents when necessary.
• Communicates and collaborates with other departments to ensure documentation is current and accurate.
• Maintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, customer information and personal performance.
• Resolves issues and answers questions with highest degree of quality and accuracy in accordance with company vision and values.
• Ethically and responsibly complies with all company standards, guidelines, standard operating procedures, and all applicable laws.
• Works on a variety of assigned special projects.

• Internal candidates must be in current position for a minimum of 6 months and meet eligibility requirements for changing positions.
• Bachelor’s degree required.
• Strong interpersonal skills, with the ability to work effectively in a team or lead a team.
• Ability to read, analyze and interpret complex documents.
• Excellent communication skills both written and verbal. Ability to communicate effectively, orally and in writing, with employees and other internal/external contacts.
• Strategic mindset. Good problem solving & decision-making skills.
• Medical device/pharmaceutical reporting, or other experience working in a regulatory environment.
• Must be able to use PC and have knowledge of Word, Excel and Outlook.
• Must be organized, self-motivated, detail oriented and display the ability to prioritize effectively.
• Must work with a high sense of urgency in a fast-paced environment.
• SAP, Salesforce or ERP experience preferred.
• Experience with internal or regulatory audits preferred.
• Document control experience preferred.
• Experience with OneVault a plus.
• Ability to learn and adapt to new technologies and changing processes.
• Perform accurate and complete work, within deadlines, with or without direct supervision. #LI-AA

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.