systems administrator Bridge of Weir, Scotland
Job description
Role purpose
To provide an efficient and professional 1st and 2ndline support and to provide general administrative support to the IT Department.
Key accountabilities
· Support client operating systems
· Support third party software installed on PCs
· Set up mobile devices on MDM
· Support network switches via console
· Support telephony system and desk phones
· Understand the IT network topology and infrastructure
· Answer IT Support line from within the Group, screen and direct calls
· Check Backup results and Server Operation checks
· Analyse, diagnose and resolve PC problems
· Produce documentation to record events and procedures
· Visit onsite and provide onsite support
· Audit PCs
· Maintain and control list of User’s software installed
· Roll out new PCs to user’s specification
· Collate list for WEEE directive
· Wipe all old machines of data after backup
· Introduce and enforce procedures and policies set out by the IT manager or Head of IT
· Basic Linux scripting
Experience Desired
Can demonstrate the internal workings of a PC and diagnostic skills in resolving PC problems. Has experience of commercial third party software and installation processes. Exposure to Active Directory or any LDAP user control system that has the ability to apply policies to users and devices.
Has the potential to lead on projects and is aware of their own skillset to know when to ask for help.
Clean driving licence and own vehicle (essential for the role) .
Key Competencies Required
Communication
Can communicate clearly, concisely and consistently with relevance for individual situations and management level audience. Understands, manages and clarifies expectations. Has concern for external customers and gains support whilst influencing peers and stakeholders. Actively develops and maintains healthy working relationships with peers and stake holders for mutual benefit. Works well in a team and understands the hierarchy of experience within the team. Understands when they require help with problems beyond their normal skill set.
Problem Solving
Display strong diagnostic skills by asking the right question to clarify a situation. Recognising where problems may arise and suggest measure to alleviate or fix. Anticipate future problems and understand complex situations and systems
Achieving Results
Displays attention to detail in every aspect of their work. Has complete commercial awareness of the business. Is decisive and makes difficult decision in a timely manner. Takes own initiative and uses this to help deploy innovative solutions.
Self-Management
Is wholly organised and demonstrates effective time management and prioritises workloads. Invests in personal development and is self-aware, authentic and open to feedback. Has belief in their own ability whilst showing concern that they take others seriously demonstrating personal credibility. Shows stress management by having the ability to get the job done
Key relationships
· Head of IT
· IT Team
Job Types: Full-time, Permanent
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Bridge of Weir: reliably commute or plan to relocate before starting work (required)
Work Location: In person
About Scottish Leather Group
CEO: Gordon Ross
Revenue: $100 to $500 million (USD)
Size: 201 to 500 Employees
Type: Unknown
Website: www.scottishleathergroup.com
Year Founded: 1965
