Find More Than 10K+
United Kingdom Jobs

Service Support

• Maintain the server and network systems in line with IT and OEM best-practice
• Schedule, plan and implement maintenance work to ensure that systems remain patched and updated
• Manage the expectations of the business’ in relation to system capabilities
• Provide the service desk with information about systems problems and issues
• Analyse logs and system performance to pre-empt issues or resolve known errors
• Contribute to the accuracy of the CMDB, known errors list and ticketing system
• Analyse, predict and monitor the systems in relation to availability, capacity and their lifecycle
• Raise tickets for all tasks, so as to enable a traceable audit trail and that other people could continue the work if needed
• Ensure the confidentiality, integrity and availability of corporate data
• Ensure that cover exists for periods of absence via knowledge sharing, essential documentation and cross training of staff in products deployed via shadowing
• Escalate problems where needed both internally and with suppliers
• Provide server and network performance KPIs
• Service Delivery
• Contribute to the delivery of the IT roadmap
• Install, configure, build and deploy IT server and network solutions
• Create systems documentation and training guides

Project Management

• Participate in project scoping, planning and analysis work as part of one or more project teams
• Provide status updates to the project team on work underway
• Obtain cost estimations for proposed solutions for inclusion in project planning
• Attend project review meetings
• Contribute to the IT systems Business Continuity and Disaster Recovery planning
• Maintain appropriate backups of data and systems configuration
• Act as SME for technical issues regarding to planned and in-flow project work
  

The successful candidate will require the following:

• Ability to work unsupervised and use own initiative
• Degree-level qualification or equivalent experience/qualifications
• Able to demonstrate ability to work effectively in a pressurised environment.
• Server maintenance/implementation and LAN/WAN administration experience
• Ability to troubleshoot and analyse complex information
• Knowledge of VMWare, Veeam, MS SQL
• Ability to prioritise work based on wider business impact
• Ability to present ideas and solutions to others in a way that is appropriate to the audience
• Determination and zeal to not be beaten by technical problems
• Ability to recognise when escalation or help is needed
  

• The opportunity to work with the industry-leading manufacturer .
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Ami Beale at: [email protected].

One Passion. Many Opportunities.