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Job description

In this role, you’ll be assisting with the administration of network, server and cloud systems within JAM – a thriving CRM marketing agency with diverse Windows, Linux and MacOS environments. You’ll also be a leading role within the IT team with any day-to-day IT support issues that may come up.

Key responsibilities

• Build and maintain server, network, cloud, and DevOps infrastructure
• Take ownership of projects to implement new, or improved services
• Analyze, troubleshoot, and resolve issues
• Update and expand on internal documentation
• Support the day-to-day operations and facilities for all employees

Desired skills and experience

• 2+ year degree in Computer Science or Systems Administration
• 0-3 years of working experience in IT
• Experience working with Server operating systems such as Windows and Linux
• Experience with cloud service providers (AWS/Azure/GCP)
• Experience with end-user operating systems such as Windows and macOS

Understanding of:

• Microsoft Active Directory and its services (DNS, GPO, etc.)
• Cloud-based services and applications (O365, Adobe CC, etc.)
• Server virtualization, storage, and backups
• Networking and security principles
• Documenting assets, configurations, and processes

Soft skills

• Proactive approach to IT
• Confidence without ego
• A glass-half-full type – a positive attitude takes you places
• Focused on every last detail because you get the big picture
• Eager to question things – there is opportunity in questions
• Accountable – even when that means highlighting a mistake
• Eager to make those around you better
• Always up for a challenge
• Thrives on multitasking

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• system administration: 1 year (preferred)
• day-to-day IT support: 1 year (preferred)

Language:

• English (required)

Work Location: Hybrid remote in Toronto, ON

About JAM Direct

Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.jamdirect.ca