Find More Than 10K+
United Kingdom Jobs

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Reports to the Regional Systems Manager (RSM), Technology Services and participates as a member of the Regional Technology Services team.

Responsibilities:

• Ensure that user problems are addressed consistent with current Service Level Agreement
• Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
• IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
• Deploy and Maintain all Employee Workstation Hardware
• Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
• Review Anti-virus logs and resolve any issues on Sophos enterprise console for hotels
• Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
• Maintain all equipment/Software Inventory
• Complete all PCI initiatives
• Execute all Hotel driven IT initiatives projects under RSM/SM supervision
• Maintain IDF and MDF’s as per ACCOR Standards
• Assists in maintaining standard guidelines.
• Ensure monitoring of recovery system – daily backups for region
• Contribute to Technology Services knowledgebase.
• Looks for opportunities for new technology that may be beneficial to customer.
• Participate in after-hours on call support(24/7) with the regional IT team
• Participate in all regional aspects of a IT projects as directed by RSM

• University degree or equivalent experience
• A+ Certification
• Entry level Network Technician certification
• Entry level Microsoft certification
• Understanding of hotel operations, an asset.
• Good verbal & written communication skills
• Strong interpersonal skills
• Self-starter with a strong sense of commitment

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Complimentary hot or cold shift meals
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 21
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
• Complimentary dry cleaning of business attire
• Paid time off including vacation, sick and statutory holidays

• Note: Waiting times or other criteria may apply to qualify for some of the above