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Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

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  Develop an in-depth understanding of VOCC functionality, product, and services
• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process
• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels
• Track update and resolve all assigned incidents in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality
• Liaise with L2 support groups to collaborate on the resolution of incidents and problems
• Enhance technical skills through participation in ongoing training
• Able to formulate internal and external communication of issues to Management, other internal support groups via pages, email broadcasts, or phone calls

This is an in office role, with a shift pattern. 7am - 7pm. 2 weeks rotating, with a generous unsociable hours allowance

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  Working in tech industry is a plus.
• Uses sound judgment in determining priorities and enlisting the support of other internal groups to prevent any compromise to Visa business or client service level agreements
• PC proficient.
• MS Office suite familiarity.
• Previous IT Operations/Service Desk experience desirable, but not essential as training will be given.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.