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Job description

MicroMenders has provided IT support to businesses throughout the San Francisco Bay Area, for more than 35 years.

We help Bay Area businesses realize greater value from their IT investments. MicroMenders combines an experienced technical team with a disciplined support framework built across our years in business. We deliver unparalleled results to our clients.

We are seeking an experienced Systems Administrator to support assigned client accounts. You must be committed to fantastic customer service, enjoy face to face client engagement while evangelizing IT solutions and best practices focused on delivering better business outcomes for our clients.

Work is performed remotely, in office and at client locations. You must reside within reasonable travel distance to assigned accounts throughout the SF Bay Area.

Job Profile -

For your Assigned Clients:

• Build rapport with client technical contacts and user base, through periodic on-site and remote engagement.
• Participate in client on-boarding process.
• Manage client IT systems, in accordance with MicroMenders ‘Tier5’ support framework.
• Conduct regular reviews of client IT incidents, trends and assets. Evaluate IT alignment with established best practices and client business goals. Provide performance assessment and recommendations internally, to other members of client management teams.
• Assure accuracy and clarity of client systems documentation.
• Collaborate with our Consulting Team during project design and implementation.

As Required:

• Provide escalation and administrative support for client issue as may be assigned.
• Participate within project assignments, as required.
• Interact with a wide range of clients across many businesses and industries.
• Work as part of our team of Field Engineers, Service Desk staff, Consultants and Account Managers to provide enterprise-class IT services.
• Assist VCIO with preparation and review of reports and documentation in advance of Client Business Review process

Qualifications -

Self-motivated with time management skills

Quick learner, good problem solving skills

Strong customer service skills

Our ideal candidate has prior experience working within a Consulting or Managed Services Practice environment. We prefer 4+ years’ experience with:

• Microsoft AD/Exchange Administration and Troubleshooting
• Network Troubleshooting (Cisco, SonicWall)
• Backup Management and Troubleshooting (on premise, cloud, hybrid)
• Virtualization (VMware, Hyper-V)
• SQL Admin
• Cloud Solutions
• Previous responsibilities as a technical lead or team supervisor
• Experience working with Network Monitoring tools a plus, as is experience with Mac, Unix and Citrix platforms

Other Valuable Skills

• Previous responsibilities as a technical lead or team supervisor
• Experience working with Network Monitoring tools a plus, as is experience with Mac, Unix and Citrix platforms

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you currently residing in SF Bay Area?

Experience:

• Microsoft / AD: 2 years (Preferred)
• Virtualization: 2 years (Preferred)

Work Location: On the road