Synatec Support Engineer

Synatec Support Engineer Solihull, England

Atlas Copco Ltd
Full Time Solihull, England 29042 - 34079 GBP ANNUAL Today
Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.


We are looking for a Service Engineer to cover the Synatec instal base at Jaguar Land Rover production facilities in Solihull and Castle Bromwich. Working to a 3 shift pattern, to maintain Synatec equipment, and achieve maximum up time in production.


You will provide technical and applications support to customers for all Synatec hardware and software products on site. This may be done over the phone, or at customer site as part of the applications engineering team to support important customers and/or projects.
Full systems training will be provided, however you must be proficient in the use of Microsoft Operating Systems & Applications. A basic understanding of networking principles will be an advantage.


You will work as part of the team supporting Atlas Copco Synatec tooling solutions and related external equipment in production.


On site responsibilities to include:

Error tracking, analysis and correction, log file analysis, system analysis (operating system), hotfix tests, reception of incidents, communication problems and operator failure
Communication with 3rd level off site software support, managing customer coordination and execution of feedback from 3rd level support.
Help with on-site support of all Synatec products, including customer training, product installation, resolution of customer issues and programming support.
Identify, define, develop and execute new or refined applications and support processes and procedures with all Synatec customers.
Collect customer requests, and work with project management, engineering and sales to provide an appropriate response.
To diagnose problematic and inefficient performance of all Synatec products and take appropriate action to rectify performance.
To support Atlas Copco’s sales and general service sales activities by managing important customer relationships.

In return, we offer a great compensation package including overtime and shift allowance, 25 days annual leave plus bank holidays. A contribution based pretax pension with company top-up and induction to our software certification programme. We also offer heath care optiions and a perks-based employee benefit scheme with discounts for high street brands, travel and leisure facilities.


Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Synatec Support Engineer
Atlas Copco Ltd

https://www.atlascopco.com/es-mx
Stockholm, Sweden
Mats Rahmström
$10+ billion (USD)
10000+ Employees
Company - Public
Machinery Manufacturing
1873
Related Jobs

All Related Listed jobs

Business Development Consultant
Fairway Homecare Sutton Coldfield, England 30000 - 35000 GBP ANNUAL Today

However, you will have high standards regarding customer service and you will be adept at managing a sales process and comfortable developing business both face

truck driver
Deliver4All Ltd Bolton, England 30000 - GBP ANNUAL Today

7.5 Tonne Multi Drop Driver

Salary

£26,000.00 to £30,000.00 + Monthly Bonuses!

Working...

Enabling Support Worker - John Grooms Court, Norwich - £11.10 Per Hour
Livability Norwich, England Today

Livability John Grooms Court, Norwich, is a residential home for disabled adults with physical and intellectual disabilities.

Social Recruitment Account Manager
PeoplePlus Remote 36000 GBP ANNUAL Today

Whilst the role is home based there will be some requirement to travel nationally. Working at PeoplePlus as a Development Manager will see you drive strategic

Supermarket Assistant
Waitrose Wellington, Herefordshire, West Midlands, England 10.5 - 11.48 GBP HOURLY Today

The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out