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Supporter care officer Peterborough, England

Kidney Research UK

Full Time Peterborough, England 23000 - 24500 GBP ANNUAL Today

Job description

Role overview

Supporter care officer

Contracted to our Peterborough office, with the flexibility for hybrid working

Salary £23,000 - £24,500 depending on experience

37.5 Hours per week (Monday to Friday)

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

We have a great opportunity for someone to join our supporter care team, who is enthusiastic and passionate about engaging with our brilliant supporters and stakeholders and will offer the highest standards of supporter care. This is a vital role and will provide integral administrative and fundraising support. This person must also be able to show empathy when engaging with people whose lives have been affected by kidney disease.

With outstanding customer care skills and experience, you'll need to have a passion for customer engagement and the ability to motivate and encourage supporters to maximise their fundraising. A keen eye for detail is essential as the role will involve database management whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged, recorded on the database and any queries dealt with to conclusion. Knowledge and experience of dealing with customers effectively through a variety of communication methods including inbound and outbound letters, telephone, email and social media is essential. The successful candidate will need to have a logical thought process as some financial processes will be included in the role.

In return, we offer the opportunity to be part of a fantastic team in the leading UK charity funding research that focuses on the prevention, treatment and management of kidney disease.

If you are interested in the position, please complete the online application form and submit your CV, together with a supporting statement, outlining why you are interested and how you feel you meet the requirements.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

Closing date: 4 May 2023 or earlier if the vacancy is filled. Please apply early as we will be reviewing applications on an ongoing basis.

Telephone Interviews will be held on 26 and 27 April 2023. Subsequently by arrangement.

Interviews will be held w/c 2 May 2023. Subsequently by arrangement.

No agencies please

Department

Customer Services / Supporter Care

Contract type

Permanent

Hours

Full Time: 37.5 hours per week (Monday - Friday)

Salary

£23,000 - £24,500 depending on experience

Benefits

We want all our employees to feel valued and engaged, and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits:

LOCATION
Set in the city centre, a short walk from the bus and train station, with direct services from Cambridge, Norwich, Birmingham, Leicester, Leeds, Liverpool, York, Newcastle and Edinburgh. London King’s Cross is just 45 minutes away. The building is adjacent to the A15, just a few minutes from the A1 and direct connections to the national road network. Cyclists also benefit from Peterborough’s Green Wheel, a network of routes in and around the city, providing safe links to all areas.
FLEXIBLE WORKING
Flexible working hours with start and finish times around core hours of 9.30 – 4.30.
ANNUAL LEAVE
All full time employees start with paid bank holidays plus another 25 days holiday, increasing with every year of service to a maximum of 30. This is calculated on a pro rata basis for part time employees.
PENSION
The charity makes a generous contribution of 6% to a group pension plan. Employees will need to contribute a minimum of 2%, to meet the current pension regulations. All employees are enrolled in the pension scheme as soon as they join the charity, regardless of their salary levels, whether they are on a permanent or fixed-term contract.
PARENTAL LEAVE
We comply fully with all legislation with relation to maternity, paternity, adoption and shared parental leave.
SICK PAY
Charity sickness benefit is available once an employee has worked with us for three months and equates to 2 weeks full pay, 2 weeks half pay in any rolling 52 week period. After one year’s service, this rises to 4 weeks full pay and 4 weeks half pay, and after two years to 8 weeks full pay and 8 weeks half pay.
DEATH IN SERVICE
Covers all employees after three months’ service, whether on permanent or fixed-term contract, and pays four times salary in the event of death while employed. The cover is provided up to your 65th birthday or the state pensionable age, whichever is greater.
EMPLOYEE ASSISTANCE PROGRAMME
A confidential email or phone line available to all employees who need support, advice or counselling with respect to work and non-work related issues.
BIKE LOAN SCHEME
We offer an interest free loan for employees who wish to purchase a bicycle, whether for travel to and from work or to enter an event for the charity.
CYCLE2WORK SCHEME
Through a salary sacrifice scheme, we offer a tax efficient way of purchasing a bicycle, for travel to and from work, where the cost is paid over 12 months.
EYECARE
We offer to cover the cost for eye tests and help towards glasses where these are required for computer work (in line with legislation).
LEARNING AND DEVELOPMENT
We offer a variety of webinars and training courses so that employees can develop and reach their full potential. There are regular sessions for knowledge sharing across the charity and opportunities to get involved in events, research visits and volunteering activities.
SOCIAL ACTIVITIES
Our social committee arranges a variety of activites for staff to get involved in.
DISCOUNT PORTAL
All employees can take advantage of free access to discounted Cards and Vouchers for top retailers.