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Job description

Community Carers Services, the industry specialist recruiter for the care and health sector, is dedicated to connecting exceptional carers with elderly individuals. We take pride in matching the perfect candidates to roles where their skills and experience can truly make a difference.

​As a leading provider of Healthcare and Domestic Staff in the UK, we offer comprehensive solutions to meet your diverse needs. Whether you require a nanny, private chef, personal assistant, maternity nurse, house manager, or corporate waiting staff, chefs, and butlers, we have you covered.

​At Community Carers Services, we hold a singular sense of purpose - to deliver outstanding care and service to all our service users and staff. With our expertise and commitment, we strive to exceed expectations and provide exceptional care within the care and health industry

Job Description

Your role as a Care/Support Worker will involve personal care and household care management that is personalised for each service user in the form of a Care Plan. You will assist the service user with a variety of duties, and in doing so observe and respect the service user’s dignity, privacy and independence as far as is practical.

MAIN DUTIES AND RESPONSIBILITIES:

• Provide personal and practical care services for people with a wide range of illnesses and disabilities;
• Assist service users with getting up in the morning, dressing, undressing, washing, bathing and the toilet where necessary;
• Help service users with mobility problems and other physical disabilities, including incontinence and help in use- and care of aids and personal equipment.
• Palliative care;
• Help in the promotion of mental and physical activity of service users through talking to them, taking them out, sharing with them in activities such as reading, writing, hobbies and recreation;
• Make and change beds; tidy rooms; do light cleaning and empty commodes.
• Launder service users’ clothing;
• Set tables and trays, serve meals, feed service users who need help, prepare light meals and wash up, and tidy and clear away;
• Read and write in log-book records and take part in staff and service users’ meetings and in training activities as directed;
• Collect pensions;
• Conform to all policies, procedures and guidelines laid down by Community Carers's in respect of carrying out these care duties and in other administrative aspects of the business, as relevant;
• Be available to work as and when agreed with Community Carers's giving, where possible, 24 hours’ notice of any cancellation;
• Carry out accurately, and in a competent manner, instructions from managers and supervisors, adhering to the care plans of individual service users;
• Actively talk and listen to service users, allowing for their personal choice in their own homes;
• Ensure all home visits are for the time allowed, as scheduled and request the serviceuser’s signature on supplied timesheets at the end of each visit, showing the accurate time of arrival and departure. Deliver timesheets weekly to Community Carers's office for processing;
• Maintain accurate, concise, up-to-date and timely records of the service user’s care, diary sheets, medication forms, financial transaction sheets and timesheets;
• Return all relevant paperwork to the office where deemed necessary by the company;
• Document each visit in the daily log, detailing tasks undertaken, any changes which have occurred and other relevant information. To write clearly, showing the accurate time of arrival and departure, with accompanying date and signature. To be considerate in respect of written comments made in the  daily log so as not to unduly or unintentionally offend or upset the service user as they and their family/representatives are entitled to read it;
• Work only within Community Carers's regulations regarding the handling of service users’ finances, ensuring accurate documentation and receipting of any transactions;
• Be familiar with Community Carers's Health and Safety Policy and to promote safe working practices. To ensure full compliance with infection control procedures following company policy;
• Report and record any accident or incident which may occur – no matter how minor, whether to the service user or carer;
• Report back to the manager(s) or supervisor(s) on any aspect of the service user’s care that, in the view of the care/support worker, warrants investigation or urgent action;
• Report immediately to management any noticeable changes in health, behaviour or circumstances of service users – maintaining the service user’s right to privacy and confidentiality;
• Participate in reviews of service users’ care plans as required (for key workers only);
• Be aware of, and comply with, the tasks and activities which must NOT be undertaken as part of care duties, as detailed in Community Carers's Policy on Prohibited Duties (Limits of Responsibility;
• Advise supervisors and/or managers of any perceived problems or difficulties experienced with the service provided to service users;
• Advise supervisors and/or managers of any ideas which might enhance or improve the level of service delivered to service users;
• Perform such other duties as may reasonably be required;
• Participate in induction and foundation training and regular in-service training programmes as directed by managers or supervisors;
• To make yourself available on a regular basis at an agreed, appointed time to assess and review your personal and professional progress which will be recorded on your personnel file, which is available for inspection on request. This will be carried out as either a one-to-one or annual appraisal;

In addition to the responsibilities and duties defined above, a Support worker may be called upon to conduct the following duties:

• Contact and visit service users as directed by the organisation to carry out service user reviews:
• Ensure review questionnaires are completed;
• Ensure all paperwork in the service users’ files has been completed and service user information recorded in line with company policy. Check that all forms are completed correctly. Remove and replace used forms as required. When errors are observed, record copies of relevant service user forms to discuss with the care worker(s) concerned;
• Monitor work standards of care/ support workers by undertaking spot checks;
• Report on service user visits, noting any concerns regarding service users or care/support workers, to management;
• Visit new service users to take in service user files where requested. Ensure that the service user is aware of policies and procedures. Obtain signatures on contracts and other documentation as required by management;
• Participate in, and generally support, the supervision of care/support workers as required. Join or lead regular team meetings (peer group supervision) or individual meetings (one-to-one supervision) to review any individual care concerns, discuss service users’ requirements and update care/ support workers on administrative and policy matters. Record and return minutes of these meetings and to discuss the outcome of such meetings with management as and when required;
• Conduct and participate in unannounced spot-check supervisory and audit visits at service users’ homes, to record the outcomes of these meetings on the appropriate forms and to return such forms to the office;
• Participate in work-shadowing and the integration of care/ support workers into their new working environment;
• Liaise with management in supervising or assessing new members of staff during their initial induction and shadowing period;
• Participate in quality assurance reviews and other audit and control initiatives as directed by management;
• Deputise for the supervisor in the event of his or her absence from work.

Person Specification — Essential Criteria

The following personal attributes are considered essential to the post of support worker:

• Self-motivated,
• Organised,
• Flexible,
• Caring,
• Sensitive to the needs of others and to the sick or infirm,
• An active team player but also able to work on their own initiative,
• A good communicator.

The following experience and qualifications are essential:

• Minimum 2 years' experience in a similar healthcare role
• Level 2 or 3 qualification in mental health/social work

Care staff are promoted from within the organisation, according to their achievements and skills development. Aptitude, commitment and a readiness to embrace training are all taken into consideration. Promotions, where appropriate, follow annual performance appraisals.

All staff must also ensure that they read and abide by the Code of Practice of both the United Kingdom Home Care Association (UKHCA) and the General Social Care Council (GSCC).

GENERAL RESPONSIBILITIES: POLICIES AND PROCEDURES

The post holder is required to familiarise themselves with all policies and procedures and to comply with these at all times. Failure to comply with any of these policies may result in disciplinary action up to and including dismissal. These have been agreed with staff and Staff Side and are as follows:

• Treat others as you would like to be treated;
• Listen to and support others and make time to do so;
• Seek, acknowledge and value others’ experiences and contributions;
• Acknowledge others’ beliefs;
• Be courteous and considerate to all;
• Treat others fairly and equally;
• Be honest and trustworthy and act with integrity;
• Encourage others to treat all staff with respect;
• Challenge the behaviour of staff who do not show respect to others.

CONFIDENTIALITY & DATA PROTECTION

The post holder must maintain the confidentiality of information about patients, staff and other health service businesses and meet the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) at all times. The post holder must comply with all company Information and Data Protection policies at all times.

HEALTH AND SAFETY

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for patients, visitors and staff. Failure to comply with these policies may result in disciplinary action up to and including dismissal.

MANAGING STRESS

Community Carers has an agreed policy & procedure which links with a range of services and arrangements for staff to manage stress. All staff are required to familiarise themselves with the policy and services to best manage their own and their colleagues’ stress.

HEALTHCARE ASSOCIATED INFECTIONS (HCAIs)

All staff have a responsibility to act and follow all instructions to protect patients, staff and others from HCAIs. All staff are required to follow the Hygiene Code and all company policies and procedures related to it and the Health Act 2006. Failure to comply with any of these may result in disciplinary action up to and including dismissal.

EQUALITY & DIVERSITY

Community Carers has adopted a Managing Staff Diversity Strategy & Policy covering all of its staff and it is the responsibility of all staff to comply with these requirements at all times. The key responsibilities of staff under this Strategy and Policy are set out in the Code of Conduct for Employees. Failure to comply wi

Job Type: Zero hours contract

Salary: £24,064.00-£25,234.00 per year

Benefits:

• Flexitime
• Language training provided

Schedule:

• Flexitime

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Work Location: In person