Support Worker London
Job description
Available Job Today JOB TITLE: Support Worker
LOCATION: Dagenham
CONTRACT TYPE: Temp
WEEKLY HOURS: 36 Hours
WORK PATTERN: Shift Pattern/4-Day Week (Mon-Sun)
JOB SUMMARY:
To provide an effective housing management and support service to customers in designated scheme(s), within defined policies and procedures and in accordance with agreed standards. Supported housing accommodation/move-on service. Working as part of our close-knit team, you will provide support to our residents who suffer with homelessness. To conduct detailed 'initial welfare checks' and follow up visits to ensure the placement is safe, identify any safeguarding concerns and ensure all urgent and immediate needs are met.
RESPONSIBILTIES:
- Provide a high-quality support service for customers, assisting them to achieve their identified outcomes and goals. Coordinate the support services offered to individual clients by developing SMART support plans with them implementing, monitoring and reviewing documentation within agreed timescales. Ensure accurate record keeping using local case management systems. Signpost and support customers to access additional external support and resources including primary healthcare, statutory services, criminal justice and legal services, DWP and job centres, health and well-being services, counselling and therapeutic programmes
- Participate in the selection of new referrals helping to maintain performance targets on lettings and allocations. Be responsible for signing up new customers; explain tenancy / licence agreements to the customer and their rights, responsibilities and obligations as a tenant. Complete appropriate lettings paperwork. And support customers to apply for housing and council tax benefit.
- Facilitate needs and risk assessments with and for customers; develop risk management plans, raise awareness of identified risk issues with local managers and promote customer safety. Work within Clarion's health and safety and compliance policies and procedures.
- Act as an ambassador for the Clarion supported housing services with internal and external colleagues. Ensure customers and stakeholders have access to good quality information about our services including scheme information, customer handbooks and welcome packs. In addition, provide information to customers about local community resources. Take an active role engaging customers and stakeholders in the service. Provide opportunities for feedback and for customers and stakeholders to influence / co-produce service delivery.
EXPERIENCE:
- Knowledge or experience of lone working and how to mitigate and manage risks. Knowledge of the housing options available to meet the housing needs of families and single people. Understanding the needs of homelessness in maintaining their independence
- Up to date knowledge of Universal Credit and general understanding of the welfare benefits systems and legislation. Effective oral and written communication that can be adapted to communicate with a diverse and vulnerable client group.
- Demonstrable experience of working with a range of external bodies to achieve successful joint outcomes. Knowledge of policies & procedures, including Safeguarding, Health & Safety, Customer Care.
- Ability to keep accurate records, following administrative procedures and confidentiality guidelines. Awareness of professional boundaries and how to manage these.
Also, will be required to go through an enhanced DBS check.
