Job description

At SMS environmental, we focus on competence and innovation, we therefore look for the best and most diverse talent of today and tomorrow.

SMS Environmental has an opportunity for an enthusiastic and organised Operations Coordinator to join our expanding Service Delivery department, handling the booking of Pre-planned Maintenance work using our in-house system, Opuz. You will be working as part of a small and friendly team based in our Wales office. This is an office-based role.

This is a key role that needs an organised and meticulous approach. The ideal applicant will come from a customer service environment and have excellent communication skills.

About SMS Environmental
SMS Environmental is a respected provider of Legionella Water Testing and treatment services to a range of clients across the country. This is compliance driven and all work must be completed on time and recorded accurately.

Our Operations Coordinators are responsible for:

• Co-ordinating the booking of Engineer visits to client premises
• Contacting all sites to advise and confirm attendance date
• Raising jobs on our in house work scheduling system
• Using Gmail calendars to advise of their work in advance
• Handling ad-hoc queries from clients and staff
• Assisting colleagues to cover absences
• Keeping in house systems up-to-date with work completed.

There are some key skills we feel will be needed to succeed in this role:

• Good organisational and time management skills
• Previous experience in a planning or scheduling environment within a service industry
• Friendly and efficient communication skills both written and, on the telephone
• Computer literacy and accurate data entry
• Good geographical knowledge an advantage to assist in planning routes for engineer visits an advantage
• Good team player with a can-do attitude

Company Benefits:

• Competitive salary
• 30 days holiday including bank holidays
• Company Sick Pay
• Enhanced Lead Parent and Supporting Parent Leave
• Auto enrolment Pension scheme
• Free car parking
• Hours – 8 hour working day with 30 minutes for lunch.
• Employee Assistance Plan
• Extra bonus holiday for birthday on completion of 2 years service

We are an equal opportunities organisation and we welcome applications from all sections of the community. SMS Environmental will assess applications only in accordance with the candidate’s merits, qualification and ability to perform the relevant duties required by the particular vacancy.

Job Types: Full-time, Permanent

Salary: Up to £23,000.00 per year

Benefits:

• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• On-site parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person