Support Worker Poplar
Look Ahead Housing and Care
Full Time
Poplar
24856 GBP ANNUAL Today
Job description
Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details
Job reference
REQ004588
Date posted
16/03/2023
Application closing date
17/04/2023
Location
Tower Hamlets
Salary
£24,856 per annum
Package
Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Contractual hours
40
Basis
Full time
Job category/type
Full Time, Permanent
Support Worker
Job description
We’re looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Tower Hamlets. No personal care or experience is required, just the right values.
£24,856 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The service is located at 98 Cudworth Street, Bethnal Green, E1 5QU. 10 minutes walk from Bethnal Green/White chapel tube station and 1 minute walk from Bethnal Green over ground. The office entrance is from Barnsley street, which is the next street behind Cudworth street.
Tower Hamlets Rehab Service offers an intensive mental health residential rehabilitation service for eleven men and women over 18 years of age, with severe and enduring mental needs within Tower Hamlets. The service provides support to two cohorts of customers. 6 of the customers in the short term service receive rehabilitative treatment for up to a two year period, and 5 in the long term service receive treatment for up to a five year period.
As part of the contract we work in partnership with clinicians from East London Foundation Trust in providing a specialist clinical input to our customers. The support is coordinated through a formal partnership between Rehab support staff and Bethnal Green Community Mental Health Team in Tower Hamlets. This partnership enables each customer to access support through skilled, dedicated, on-site support staff provision as well as the full resource range of a multi-disciplinary, clinical team.
The Service provides 24/7 across 365 days with 2 staff availability at all times. You will be part of a support staff of eight. Shifts take place over three long days 8-10pm and includes one hour break.
The Rehab service prides itself with ongoing clinical input through weekly clinical meetings with Consultant Psychiatrist and other clinicians as well as the team having regular reflective group sessions with a Clinical Psychologist facilitating the group. It also offers an opportunity to work and learn in a recently awarded outstanding quality service.
We are seeking a highly motivated and good team player and the ideal candidate will be passionate about working with vulnerable adults with mental health needs.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
CORE ROLES
- Help customers move in- Carry out induction
- Shadow Specialist Support Workers carry out day responsibility on shift
- Assist and join in key work sessions
- Assist customers with appointment and activities
- Engage customers into activities or groups in the community
- Empower customer
- Help customers make phone calls
- Sleep in shifts and Shift leading
- Deal with petty cash
- Prompt and witness medication
- Liaise with CMHT, Care-coordinator, GP’s and relatives etc.
- Completing DCR’s, SCS, and Incident and Accident reports within 24hrs of the contact made
- Feeding everything back to the team
- Help customers and service with shopping
- Being there for customers, listening, and having a chat as agreed in individual local protocol
- Update yourself with e-mails
- Research how customers can meet or achieve their goals and aspirations in a practical way
- Help to keep the office tidy and set up for meetings
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead’s Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
DEVELOPING AREAS
- Participate in joint assessments
- Assist with support planning and risk assessments
- Take part in exit interviews and discharge meetings
- Helping with induction of new colleagues
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer–focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
What you’ll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
- Should be vaccinated
Desirable:
- Experience working in mental health
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Look Ahead Housing and Care
www.lookahead.org.uk
City of London, United Kingdom
Chris Hampson
$25 to $50 million (USD)
501 to 1000 Employees
Non-profit Organisation
Healthcare Services & Hospitals
1973
