support technician West Sacramento, CA
Job description
"OUR PEOPLE ARE OUR STRATEGY"
We are growing and in need of an IT Support Technicians for our Reed Family of companies.
Come join a team with a great company culture that offers competitive wages and great benefits!! We offer paid Time Off, Medical, Dental, Vision Care Insurance. We offer a 401k program. A Pension Program, Life Insurance, AD&D and opportunities for growth and development
Support Technician. The duties of an IT Support technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.
IT Support technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.
IT Technician Responsibilities:
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Managing technical documentation.
- Walking, standing, lifting, and carrying materials/equipment of 20 pounds or more
- Good vision, two-handed dexterity or modified single handed dexterity
IT Technician Requirements:
- Bachelor's degree in computer science or related field.
- 2+ years of experience in computer networks and systems maintenance.
- A+, MCP, or Cisco Certified Network Associate accreditation advantageous.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Proficient in software installation.
- Attention to detail.
- Good problem-solving skills.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.
