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support technician

support technician Edmonton

THARV TECH LTD
Full Time Edmonton 81120 - 12.04 CAD HOURLY Today
Job description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Experience: 1 year to less than 2 years
  • or equivalent experience

    • Work setting

  • Computer hardware or software retailer/wholesaler
  • Relocation costs not covered by employer
  • Willing to relocate
  • Server farm

    • Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

    • Supervision

  • 1 to 2 people
  • 3-4 people

    • Computer and technology knowledge

  • Servers
  • MS Office
  • MS Windows
  • SQL

    • Security and safety

  • Basic security clearance

    • Transportation/travel information

  • Willing to travel
  • Willing to travel regularly
  • Public transportation is available

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

    • Own tools/equipment

  • Internet access

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

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support technician
THARV TECH LTD

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