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Closing Date: June 18, 2023

Reporting to the Digital & Management Information Systems Manager, the Information Systems Support Technician is responsible for ensuring they meet and exceed client expectations, provide fixes to IT problems and meet Service Level Agreements. Work is performed with little supervision and requires use of independent judgment, analysis and initiative to resolve problems and make recommendations, updates to incident management records and deliver end-user training.

There are two positions available.

This role is in the welcoming community of Trail, situated in the beautiful West Kootenay region of southeastern British Columbia. Here you will find outdoor adventure at your fingertips! Whether it’s biking and skiing, or the laid-back atmosphere of fishing and hiking, there is something for everyone.

This position offers a compressed workweek with alternating Fridays off and comes with a competitive compensation and benefits package. Come experience what work life balance is all about!

Responsibilities:

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
• Incident and Service Request Management
• Support-Business Liaison
• Act as a single point of contact for clients and external service providers on a day-to-day basis for reporting incidents and service requests

Qualifications:

• 2 years practical experience providing technology support on a Service Desk would be ideal
• Applicants are required to have a university degree in a Computer Science, Microsoft certification, or a diploma from a 2 year program in computer information systems from a recognized Institute of Technology in Computer Systems or Computer Technology
• Must be familiar with all components of laptops, desktops and be able to replace peripheral components and perform upgrades and repairs
• Experience with an Incident Management system is a requirement
• Knowledge of PC hardware technology and remote diagnostics tools is necessary
• Familiarity with remote tools such as SMS or SCCM, Remote Assistance, and Remote Desktop
• Thorough understanding of Windows and the Microsoft Office Suite. Knowledge of Macintosh OS is an asset
• Good knowledge of IT industry trends and software/hardware technologies
• Understanding of IT Service Management (ITIL) processes would be considered an asset
• The successful candidate must be able to handle working in a fast paced, potentially high pressure and stressful environment while demonstrating the ability to multitask. Must be able to manage multiple, high priority tasks
• The successful candidate must be able to perform effectively and confidently with all levels of personnel to ensure timely delivery of services
• Excellent customer service and communication skills are essential for the role
• Candidates must demonstrate professional and empathetic behavior in the resolution of both routine and complex customer problems

At Teck, we value diversity. Our teams work collaboratively and respect each person’s unique perspective and contribution.

Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal, zinc and energy.

Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.