support technician London, England
Job description
Job Title: Sales Support Executive
Square Root, makers and shakers of the greatest fizzy pop you’ve ever tried require an organised and efficient human to take care of the day-to-day Sales. You will report directly to our Commercial Director, Nick McKay, and work as part of the Sales Team. This is a full-time position requiring 40 hours per week.
This is a crucial role that ensures we always exceed our customers’ needs and solidifies Square Root as their supplier of choice. Care, diligence, and organisation skills are prerequisites as well as a positive can-do attitude that reflects the company’s brand and positioning when dealing with customers, colleagues, and suppliers of any scale.
Brief Outline of Responsibility:
Sales:
· Accurately managing our wholesale customer orders in a timely fashion, from the point they are placed through to delivery.
· General account management, including;
o Resolving customer queries
o Communicating promotions to customers
o Liaising with customers who order via our distribution partners
o Sending out customer merch and promotional packs
o Resolving customer debts
· General sales admin, including;
o Setting up new customers
o Reactivating lapsed accounts
o Chasing wholesale orders
o Completing new line forms for customers
o Following up on sales enquiries
o Assembling sales data reports
o Reporting stock changes and anomalies to the wider sales team
Administration:
· Using different apps such as Shopify, ZenDesk and Unleashed.
· Liaising with the Team responsible for picking and packing our wholesale orders, including local deliveries, pallet orders and export orders.
· Managing various inboxes, including orders@ and [email protected].
Logistics:
· Dealing with Square Root’s third-party logistics providers to ensure efficient delivery of our orders from the warehouse to the customer.
· Working with our Sales Department to feedback on any issues, delays, or challenges to ensure the customer has the best experience possible.
Other:
· Any other reasonable tasks required.
Compensation:
· £25-28K depending on experience
· Team bonus based on KPI targets
· 28 days holiday inc bank holidays, plus an extra day off on your birthday
· Annual training budget
· Free soda from Square Root HQ
· A free box of soda to send anywhere in the UK every month and a 30% friends and family discount code for squarerootsoda.com
How to Apply:
Email Ed via [email protected] and tell us why you're amazing, why you're the right person for this job and what your dream flavour of soda would be if you could make one.
Application Deadline:
28/08/23, but we will be interviewing people as soon as applications come in, so don't delay!
Square Root is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know by emailing Nick via [email protected].
Square Root is a leading London-based drinks brand and manufacturer run and managed by Founders Ed and Robyn. We make sodas exactly right. Not nearly right or about right. EXACTLY RIGHT. Grown-up flavours that aren't sickly sweet. Made from fruit to bottle by us, the Soda Jerks. We look to develop our team skills and hire for potential, so if you think you could be our next Sales Support Executive but don’t meet all of the above criteria, talk to us. You never know; you could be EXACTLY RIGHT for us!
Job Types: Full-time, Graduate
Salary: £25,000.00-£28,000.00 per year
Benefits:
- Flexitime
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: Hybrid remote in London
Application deadline: 28/08/2023
