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Job description

IT Support Technician

We are looking for an IT Support Technician to join our company working within the motorcycle industry. As the IT Support Technician you will be responsible for the smooth running of the company network and computer systems. This will be a varied role where time will be split between providing desktop support and maintaining or developing our existing IT infrastructure. This is a great place to work, with a relaxed and friendly atmosphere, where your efforts really can have an impact.

Main responsibilities

· To monitor, maintain and improve our existing IT infrastructure

· Review and improve systems and user documentation

· Ensure backups maintained and up to date

· Providing desktop support to end-users

· Diagnosing and resolving software and hardware faults

· Building and installing new systems/devices

· Recording and monitoring support tickets

· Liaising with external service providers

Key skills

· Ability to translate user errors into understandable support tickets

· Ability to work well with others and on your own initiative

· Ability to work well under pressure

· Strong verbal and written communication skills

· Strong organisational skills

Preferred experience

· Previous experience as 1st or 2nd line support

· Windows Server 2019, Active Directory, Azure AD

· Windows 10, 11

· Office 365

· Networking, TCP/IP

Job details

· 28k starting salary

· Full Time and permanent position

· 9-5:30 Monday to Thursday, 9-5 Friday

· Based at our Portslade office

Job Types: Full-time, Permanent

Salary: From £28,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Brighton, BN41 1PL: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• IT Technical support: 1 year (required)

Work Location: In person