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support technician Glasgow, Scotland

Safehinge Primera

Full Time Glasgow, Scotland 28000 - 24000 GBP ANNUAL Today

Job description

Job: IT & Systems Support Technician

Location: Glasgow or Blackpool – Flexible depending on candidate’s location (40 hours per week)

Department: Quality

Job Type: Full Time, Permanent

Who we are:

At Safehinge Primera we have a clear purpose;

Together we design for good.

We help protect people through vulnerable times.

We envisage, design and deliver innovative products, which dramatically improve peoples’ lives in challenging environments such as schools, hospitals and mental health facilities. Our designs make a positive difference. Over the years we have invested heavily in developing an award-winning range of lifesaving products for the education and demanding mental health sectors.

Our products for mental health facilities solve the biggest patient suicide risks, and our products are unmatched globally.

We’ve got a track record of success designing and delivering best in class products that improve lives. We have grown significantly in the last three years and our aim is to reach £30m of global revenue in the next three years and increase our impact; through profitable growth we can help more people through vulnerable times.

We are a fast growing company who continually set the bar high for ourselves. We’re committed to continuously raising the standard of the sectors in which we operate. We do this through hard work and commitment in a culture of collaboration, listening and understanding. Importantly we do this together, as a team.

Due to our continued growth both in the UK and internationally, we’re searching for an ambitious and experienced IT & Systems Support Technician to join our busy, hard-working and friendly team to provide technical support and systems tools to internal and external customers. This is an exciting opportunity where no two days will be the same and is perfect for someone who wants to help shape the IT & Systems function for the future.

How you will make an impact

You will empower the Safehinge Primera team to do their jobs to the best of their ability by supporting them with their IT & Systems needs. Working with our ticket system, you will be the first point of contact for internal customers ensuring that they receive first class service by finding solutions to technical problems. You will continuously improve our digital and network systems to grow alongside the company and work to improve efficiency in these systems.

What you'll do

● Manage day to day IT & Systems related issues through a ticket system which you will use to document progress and communicate with your team members.

● Provide day to day support for all team members' desktops and laptops, VoIP phones as well as two office networks.

● Work on projects to improve Safehinge Primera’s digital systems and software.

● Manage software licensing.

● Support onboarding of new team members by configuring Windows machines and giving IT tutorials.

● Maintain and monitor the office network infrastructure in both Glasgow and Blackpool.

● Support the continual evolution of our ERP and access to data through dashboard and report creation.

● Responsibility for maintaining network security and ensuring the Safehinge Primera team is adhering to cyber security policies and ISO27001 requirements.

What you’ll bring

At Safehinge Primera we look for people who will add to our organisation and align with our Purpose and Values. Your experience, skills and competencies will include:

● Experience with computer networking and cyber security

● Experience with Google workspace - administration experience is preferred

● Experience managing an IT support ticket system is preferred

● Experience in computer networking, it would be a bonus if you had - experience with Ubiquiti products but this is not essential

● Experience administrating Windows 10/11 and windows server

● Experience with Microsoft Office, ideally with Microsoft domains.

● Knowledge of cyber security theory - experience in managing endpoint security software is preferred.

● ISO27001 compliance experience

● ERP knowledge and specifically Odoo would be an advantage

● Excellent communication skills

● Ability to root cause and troubleshoot issues

● Excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload

● Passion for continuous improvement

Preferred Qualifications

● Cyber Security and Computer Networking degree or other related degree is preferred but we are open to applications from those with an HND in Computer Networking with the necessary experience.

What we’ll offer

● Competitive salary

● Discretionary profit share

● Annual leave increases with length of service

● Cycle to Work

● The opportunity to develop and grow your career within a fast-growing SME

● Discount gift cards

● Peer recognition programme

● Working hours for this role are Monday – Friday, 9am until 5.30pm (flexible working/hybrid arrangements are available)

This is a full-time position with the possibility of light travel.

Please note that we’ve detailed the key responsibilities and output required from the role. As we’re a dynamic and fast-moving organisation, this is not a definitive summary and responsibilities may well change and evolve over time.

At Safehinge Primera, we’re more about team than title. We welcome applications from all sections of the community and people from all backgrounds. We're committed to building an inclusive workplace that promotes and values differences, where everyone from any background can do their best work.

If you think you've got the passion and skills to help us achieve our vision of serving the mental health sector with the world’s best products and services, then we’d love to hear from you!

Job Types: Full-time, Permanent

Salary: £24,000.00-£28,000.00 per year

Benefits: