support technician Sevenoaks, England
Job description
As part of our experienced team, you’ll receive comprehensive training to deliver first-class support to our customers. around the UK.
Your primary responsibility will be to provide exceptional support and training for the full suite of Reposs software products through various channels including phone, email and on line remote software ensuring that our customers receive quality support and advice to help them grow their businesses.
You will also be responsible for preparation of hardware, troubleshooting & fault finding on hardware issues.
To ensure staff coverage to help all our customers across different opening times out of office hours, we have a rotating shift pattern for this role. You will be required to work one of these patterns, one in every three weeks
If you are passionate about technology and enjoy helping others, we would love to hear from you.
Duties will include:
- Ensuring consistent updating of knowledge of the Reposs software suite.
- Providing the highest possible quality support to our customers via phone, email & online remote software.
- Processing of hardware, software and other item orders, when required.
- Software testing and quality control checking.
Experience:
- A good understanding of PCs and PC software is essential.
- Experience utilising EPoS software would be an advantage.
- Own transport is recommended due to location
Job Type: Full-time
Salary: £20,000.00-£30,000.00 per year
Benefits:
- Company pension
- Private medical insurance
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: Reposs1
