support technician United Kingdom
Job description
Software & Hardware Support Technician, Sevenoaks - £20-30k DOE
If you are passionate about technology and enjoy helping clients with software and hardware issues, we would love to hear from you!
I am currently recruiting for a Software & Hardware Support Technician, for my client who has been providing EPoS solutions since 2006. They are a leading provider of specialist EPoS solutions for many retail sectors, including newsagents and convenience stores, sports clubs, cafes and general retail.
Required to join their experienced team, where you will receive comprehensive training to deliver exceptional service and support to their customers across the UK.
Duties will include:
· Serve as the first point of contact for customers seeking help with technical issues and training.
· Perform remote troubleshooting through diagnostic techniques and pertinent questions.
· Determine the best solution based on the issue and details provided by customers.
· Walk the customer through the problem-solving process.
· Record events and problems on the in-house reporting system
· Follow-up and update customer status and information.
· Preparation of hardware, troubleshooting & fault finding on hardware issues.
· Processing of hardware, software and other items ordered
· Software testing and quality control checking
· Ensuring consistent updating of knowledge across the software suite
About you:
- A good understanding of PCs and PC software is essential.
- Experience utilising EPoS software would be an advantage.
- Excellent verbal and written communication skills
- Strong customer service skills
- Conscientious and detail orientated
Monday to Friday 9-5:30 (plus 1 in 3 out of hours support)
20 days Holiday + Bank Holiday
Company Pension
Private Medical Insurance
Casual dress
Free onsite parking – Due to location you will need to be a driver with your own vehicle
Find our 3 branches on Facebook, Twitter and Instagram to make sure you hear about all our new roles! Alternatively, check out our brand new website - www.recsol.co.uk
By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide in response to this advertisement will be subject to the protection of GDPR, our policy for which can be found at our company website
Job Types: Full-time, Permanent
Salary: £20,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Reference ID: LM
About Recruitment Solutions
CEO: Robert Dutton
Revenue: Less than $1 million (USD)
Size: 1 to 50 Employees
Type: Unknown
Website: www.recsol.co.uk
Year Founded: 2001
