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We are looking for an IT Support Technician to take charge of the day to day delivery of our IT across the hospice, supporting users and resolving issues with IT systems and equipment as they arise. This newly created role will also contribute to the organisation’s IT strategy in planning and delivery, ensuring that the IT infrastructure is fit for purpose and creating appropriate support resources and processes as needed.

Prospect Hospice is an ambitious and caring organisation. We are passionate about providing excellent, personalised and compassionate care. As we grow towards our goals, our IT needs are increasing and changing and we are looking for someone who believes in what we are about and who has the skills and commitment to drive our IT systems forward.

Hours: Full time (37.5 per week)

What is the role?

This will be a varied role requiring a hands on approach. You will work closely with external IT providers to ensure high levels of availability and security for the hospice. Acting as the first point of contact for staff seeking IT support via phone, email, or in person, resolving issues where possible and involving third-parties as appropriate for second and third line support. Working independently to resolve first line IT issues and technical incidents for a range of devices (PCs, laptops, tablets, mobiles, printers, scanners, etc.)

Accountable for IT asset management, coordinating required updates and upgrades to ensure they are delivered within required timeframes, and developing ITIL best practice within the organisation. Support the Systems and Data Manager to manage IT systems issues and to maintain compliance with NHS IT requirements.

About you:

• General understanding of IT systems/technology
• Advanced experience and/or training of Microsoft operating systems (Windows 10/11)
• Experience with Microsoft Office applications including Office 365
• Excellent communication skills enabling interaction with all levels of the business
• The logical ability to diagnose and problem solve basic IT issues
• Work without supervision and prioritise own workload
• Good organisational skills and attention to detail
• Ability to work closely with third party providers to resolve issues.

A little bit about us

We are an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire. It is the only dedicated provider of specialist end of life care services within the area. The Hospice’s multi-professionals teams support people in the community, in care homes, at the Great Western Hospital and at the Hospice in Wroughton. Care is also extended to the families and friends of patients.

What we offer

We’ll provide you with a welcoming and supportive working environment, other benefits include:

• 27 days annual leave entitlement (pro rata for part-time)
• Generous contributory pension scheme
• Employee Assistance Programme
• Family-friendly policies and practice
• Supportive induction, and training and development
• Free parking

For further information and an informal chat, please contact Warren Finney on 07864 677676.

IT Support Technician

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.

We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

Please note, should we should we receive an overwhelming response for the job advertised, we reserve the right to close the vacancy early.

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