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Title: IT Support Technician

Competition: #23-06

Reports to: Manager of IT

Compensation: $29.42-$32.57/hour

Schedule: 9:00am to 5:00pm, Monday to Friday (75 hours bi-weekly)

Closing Date: June 20, 2023 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position's Key Responsibilities:

Reporting to the IT Manager, the IT Support Technician will assist with the day to day operation of Pacifica's IT department.

1. Providing Tier 1 and Tier 2 support, including:

• Active Directory Administration;
• M365 (Azure AD);
• SharePoint Administration;
• VoIP network administration and VoIP phone provisioning;
• Website development and maintenance (VPS, IIS, PHP, Bootstrap, HTML, JavaScript;
• CCTV administration;
• Computer and printer provisioning and repair;
• Cell phone provisioning and maintenance;
• IT budgeting and planning;
• MS Office support and troubleshooting;
• Liaising with the contracted IT providers to address issues as they arise or to revise services as needed;
• Set up new users' accounts and profiles.

2. Access Control Administration:

• Assisting with SALTO and Kantech FOB creation and management, firmware updates, network troubleshooting as needed.

3. Knowledge-base Maintenance:

• Assisting the IT Manager in department consultation, development and deployment of an organizational-wide knowledge-base.

4. Moodle Administration and Development:

• Supervise the security, performance, and fault-tolerance of the Moodle LMS environment;
• Respond to inquiries and requests from users for Moodle-related assistance as escalated through the support process.

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education:

• 
  Post-secondary education in Computer Science or Information and Computer Systems and/or related experience in a professional office environment.
• Previous IT technical support work experience in a busy office environment is preferred.

Experience:

• Detailed-oriented with strong technical aptitude, including intermediate to advanced MS Office skills, especially in Word and Excel.

Knowledge, Skills and Abilities:

• Excellent communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong research, analytical and problem-solving skills.

Additional Criteria for Role:

• Completion of a Criminal Record Check is required before employment commences.
• Must have valid class 5 driver's licence and access to a reliable vehicle with a minimum of $2 million liability 'business class' insurance.

Benefits

• A mission driven and meaningful working environment
• Competitive salary from a Certified Living Wage Employer
• Three (3) weeks vacation entitlements plus significant wellness time
• Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
• Competitive employer RRSP contributions; no matching required
• Employee assistance program
• Career development and internal advancement opportunities
• Organization and individual training opportunities
• Social committee that includes robust team building and staff social events
• Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran's status, colour, religion, and diversability.