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IT Support Technician
Blisworth, Northampton, Northamptonshire
£25,000 Plus Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service)

This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the future.

Olleco is on a mission to help protect the planet, working together with thousands of foodservice businesses to reduce greenhouse gas emissions by hundreds and thousands of tonnes. We are now looking for an IT Support Technician to join our team and help us to continue to do things the right way for customers, colleagues and the planet.

With over 1,000 colleagues in multiple sites nationwide delivering excellent performance, we supply premium cooking oils and collect organic waste, which is then converted into bio-methane, electricity, heat and organic fertiliser. We offer the human touch with local, community-based depots which seek to give back to those communities every chance we get.

Within a diverse and inclusive environment, you will have the chance to contribute to our H&S culture and help us maintain our reputation for operational excellence.

As an IT Support Technician based at the Olleco Support Office (Blisworth), you will be a fundamental part of our team, enabling us to continue with our mission to serve the planet, a purpose we care strongly about and are committed to.

The IT department is responsible for the provision of IT services and supports 18 offices across the UK. Joining a team of 12, 6 being in the support team, you will be part of supporting our internal customers of over 700 users across the UK.

Why join us?

• You’ll have the opportunity to make a difference, help us to become more successful and deliver more benefits to the environment
• We’re growing and so will you be able to develop your own career
• We provide opportunities for you to develop your career, we encourage continuous learning and pride ourselves on promoting from within
• Help us achieve even more amazing things

What do we expect of each other?

• That each of us act like owners of this growing business
• We collaborate to enable us to be the best we can be – especially when it comes to safety and wellbeing!
• We are committed to making food sustainable and ensuring that nothing is wasted so we encourage our colleagues to come forward with their ideas
• Focus on the things that matter and approach every situation proactively and with agility

This is the role that’s on offer for the right person:

• Gain exposure to a broad range of IT-related projects and activities
• The opportunity to help improve the business systems, procedures and knowledge base
• Be a valued part of the support team

A little bit more about the role:

• Reports to the IT Service Desk Team Leader
• Provides first line support to all technology users within the business
• Logs issues through the IT ticketing system
• Ensures tickets are correctly classified and prioritised by the team and are being processed to meet operational level agreements
• Escalates tickets within the support team
• Provides basic technical support to users via telephone, email, and remote control
• Installs and configures user kit
• User administration via Active Directory and Office M365
• Contributes to the support knowledge base to support the team and the business

Working hours are Monday to Friday, 8:30am - 5:00pm.

Interested?

What are we looking for? As you can imagine, you’ll need a broad range of personal skills to succeed, but we don’t expect you to have everything from the start! We will coach, train and support you, it’s more important that you have the right interpersonal skills and the intelligence to grasp our business and take us forward.

We will be looking for an IT Support Technician, who:

• Takes personal ownership of own performance
• Is self-motivated
• Can communicate with customers on all levels
• Is highly organised
• Can work safely at all times
• Maintains a professional attitude

To apply for the role of IT Support Technician, please apply.

Other organisations may call this role Helpdesk Technician, 1st Line Support Technician, IT Support Analyst, Desktop Technician, or IT Technician.