support technician Varennes
JLD Lague Group
Full Time
Varennes
59750 - 43924 CAD ANNUAL Today
Job description
JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment! We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 16 locations. The company has experienced a strong increase in business, particularly in the last 5 years.
YOU LOVE TO:
- Provide support to internal customers;
- Preparation of computer stations according to the process in place;
- Diagnose and resolve problems concerning office automation, networking or third-party applications used by the company by respecting service agreements, mainly by telephone;
- Document each intervention in the company's ticketing system;
- Follow up with customers when the problem requires the intervention of another team member or a third party supplier;
- Repair of computer stations in case of minor breakdowns;
- Occasionally travel to our branches to resolve problems in person;
- Search for solutions to problems on the web or in the company's or manufacturers' knowledge base and add the information found to our knowledge base as needed;
- Actively participate in maintaining customer satisfaction by suggesting improvements to the existing process.
YOU HAVE IDEALY :
- DEP or AEC in computer support;
- 2 years of experience in computer science;
- Knowledge of the Office 365 suite and Windows 10 and 11 operating systems;
- Knowledge of iPhone mobile devices;
- Fluency in French and English, oral and written;
- Demonstrate autonomy, curiosity and proactivity.
WE OFFER YOU :
- Group insurance after 3 months of seniority;
- An RRSP with employer participation after 3 months of seniority;
- Laptop and cell phone provided;
- An emergency standby bonus;
- Work clothes provided by the employer;
- Corporate discounts for our employees and your family.
Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 16 stores in Quebec or in Ontario!
Welcome to our JLD-Laguë family!
About JLD Lague Group
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Self-employed
Website: www.jldlague.com
JLD Lague Group
www.jldlague.com
Laval, Canada
Unknown / Non-Applicable
201 to 500 Employees
Self-employed
