support technician Louisville, CO
Job description
Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for an Desk Side Support to support us in Louisville, CO.
Desk Side Support/Call Center Specialist II
Onsite in Louisville, CO 80027
Second Shift (Monday – Friday, 12pm to 9pm)
Pay rate depends on experience
Start ASAP
Paid medical benefits
Paid vacation
Paid holidays
PTO
Minimum/General Experience:
1.5 years’ experience and/or vocational training in computer systems and applications.
Education:
Associate degree in computer science.
Educational/Experience Equivalency:
A high school diploma with a combination of professional certifications may be substituted for experience and/or education. Please see the table below depicting equivalency conversions.
Functional Responsibility:
Answer, evaluate, and prioritize incoming telephone, voicemail, email, and facsimile requests for assistance from end-users experiencing problems. Collects and enters accurate data into the Call Center software. Provide support of hardware, peripherals, and network access, as well as office productivity applications such as the Microsoft’s suite of products, client-unique software applications, and email. Monitor voicemail, email, and related information sources for support inquiries. Provide basic administration of computer accounts and passwords. Provide problem resolution through research, isolation, and recognition for routine end-user problems. Escalate more complex problems to senior team members for resolution or dispatch of field technician/engineer for quick resolution.
Equal Opportunity Employer:
Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."
Veterans Preference:
Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.
Job Type: Contract
Pay: Up to $30.00 per hour
Benefits:
- Health insurance
Schedule:
- Weekends as needed
Work Location: In person
