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Level 3 Information Communications Technician

Job Title: IT Support Technician Apprentice

Company: Copia Digital

Full Address: 375 High Street, Rochester, ME1 1DA

Weekly Hours Worked: 37.5

Salary: £12,000 + additional benefits

Please contact Ava Frankel [email protected] or call 0203 834 2871

About the company:

Copia Digital is a full service digital agency servicing clients in the regulated financial sector. We design and build digital solutions for publicly listed companies, asset managers and other professional finance service providers.

Brief job description:

Estio Training has an exciting new opportunity for an IT Support Technician with Copia Digital, a digital agency based in Rochester, Kent.

Job Description:

This entry-level position is ideal for someone who is more interested in working behind the scenes on the infrastructure that runs our client’s websites and internal systems our team uses on a daily basis. Some aspects of the role will be client-facing: training will be provided on effective communication to non-technical individuals. A desire to learn supporting communication skills is essential, even though the focus of this role is working with systems.

This role will broadly cover two areas of focus

Please note, in order to get the most out of your apprenticeship and maximise contact with highly experienced team members, this is a full time on-site position based at our Rochester office.

Your duties and responsibilities in this role will consist of:

• General IT support for team members.
• Helping keep out internal policies and documentation up-to-date.
• Onboarding new team members.
• Second line support on our client-facing support helpdesk for all IT-related issues.
• Client cloud infrastructure setup and configuration.
• Assisting with DNS changes.
• Server migrations and upgrades.
• Website deployments, upgrades and security patching.
• Helping with incident response, diagnosis and mitigation.
• Auditing infrastructure, reducing costs.
• Scripting and automation.

Qualifications:

• Required: 5 or more GCSEs grades A*-C/9-4 (or equivalent) – must include English Language and Maths.
• Desirable: at least one GCSE grade A*-C/9-4 (or equivalent) in one of the following: Computer Science, Business Studies or Engineering.

Skills & Qualities Required:

• Methodical problem solver.
• Analytical thinking skills.
• Good communication skills.
• Basic understanding of how the internet works.
• An innate desire to understand how things work.
• Highly organised note taker, you will be learning a lot.
• An interest in anything IT/engineering related.

Further training Copia Digital offer:

• Free training and exam entry for AWS Certified Cloud Practitioner.
• Free entry to 3 developer conferences run throughout the year in London.

Future prospects:

The role offers long term security and the opportunity to progress into a range of permanent positions best suited to your skills and interests developed over the course of your apprenticeship. At Copia we try to expose to you as many different aspects of the business which are closely related to your primary role.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

In addition to the apprenticeship training provided by Estio, Copia Digital will also provide training to become an AWS Certified Cloud Practitioner. Furthermore, you will get free entry to three technical conferences run in London.