support technician Stoke-on-Trent, England
Job description
Division: Claims Solutions Department: IT
Reporting to: Head of Delivery, Claims Solutions
Davies Group
Davies is a multi-award-winning operations management, consulting and digital solutions provider to organisations in highly regulated markets, including insurance, financial services, utilities, communications and to regulatory bodies. Our core services include Claims Solutions, Insurance Services, Consulting and Technology and Legal Solutions.
We invest significantly in our people and their career development. Our team of over 6,000 professionals work across the UK, Ireland and North America.
Over the past five years Davies Group has consistently delivered strong double-digit growth through a combination of organic investment and via targeted acquisitions to add capability and new teams to its platform.
Job Role
As an Application Support Technician, you will work closely with our support teams to deliver a specialised data retrieval service. You will be part of a small team that will receive requests to retrieve data. You will be a key facilitator for data retrieval requests taking an important role on the response to tickets. Collaboration, process adherence and responsibility are key in this role.
Duties and responsibilities:
- Work to ensure tickets incoming to Application Support for Data Retrieval are prioritised and assigned to team members for processing and resolution
- Work with Application Support team members to turn around Data Retrieval requests in a timely fashion
- Escalate tickets to other teams as appropriate
- Ensure all escalated tickets are updated on a timely basis
- Work with the Application Support team to maintain the Application Support knowledge base
Skills & Experience
- This is entry level position into IT
- Any experience in processing and resolution of incidents and requests
- Any working knowledge of incident management processes
- Able to communicate with others in a clear, honest and enthusiastic way in order to build trust
Job Types: Full-time, Permanent
Salary: From £20,500.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Work Location: Hybrid remote in Stoke-On-Trent
