support technician Normanton, Yorkshire and the Humber, England
Job description
The BELL Philosophy
We pride ourselves on our core values of Customer Experience, Better Together, Vision and Passion, which remain central to the way we treat our customers and employees. We endeavour to treat you as a member of our family and believe in promoting and enhancing your career throughout your employment with us.
Established in 1920, Bell Lighting is a leading manufacturer with over 100 years’ experience within the industry preceding £40m turnover. As a 4th generation family run business, we are a rapidly growing manufacturer of high-quality lamps and luminaries operating with a growing team of 95 employees. With over a third of our employees promoted internally, we have a passion to provide our employees with training and development opportunities.
We are pleased to announce that due to exceptional growth, we have created an exciting new opportunity within our IT department, and we are looking for an IT Support Technician.
Role Description
As an IT Support Technician you will be required to operate and maintain computer systems and networks to ensure that the concerned people get the most effective IT functionality.
Key Responsibilities
Your main duties and responsibilities include:
- Serving as the first point of contact for IT support within the organisation
- Installing, configuring, and maintaining software and hardware components of computer and network systems
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components
- Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
- Supporting people whenever they encounter challenges with computers and network devices.
- Maintaining and updating the IT knowledgebase regularly
- Testing new hardware and software before full-scale installation
Skills & qualifications
Our ideal candidate will have:
- Minimum experience working in a hands on and fast paced IT environment.
- The ability and confidence to work both alone and as part of a small team.
- Problem solving and analytical skills with the ability to work well under pressure.
- Extremely organised and process driven.
- Ability to communicate effectively across all departments.
- Experience with Microsof365 and Windows 11
- Configuring of Computers and Peripherals and servicing with basic repairs.
- Ability to troubleshoot system faults and solving hardware/software issues.
- Experience with network cabling
- Use of cloud-based Mail Servers, Exchange Online or GSUITE.
- Full UK Driving Licence
- Experience with ERP Systems (SAP, Dynamics 365, Epicor ERP) is desirable but not essential
Certifications required:
- CompTIA certifications
- Microsoft certifications
Benefits
- Competitive salary with 5% Company pension contribution
- 25 days + Statutory holidays per year, with an additional day for each year of service, up to 28 days’
- Health Shield scheme after completion of probationary period
- Cycle to work scheme after completion of probationary period
- Salary sacrifice Electric Car Scheme coming in 2023
- Located at our brand-new state of the art office, we boast a conference centre, a free on-site gym, free car parking, canteen & break out area and outdoor seating
Job Types: Full-time, Permanent
Salary: £24,500.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Normanton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 24/06/2023
Reference ID: 056
Expected start date: 26/06/2023
