support technician Pacheco, CA
Job description
Our Company
Biocare Medical, LLC is an innovator in developing and supplying world class automated immunohistochemistry Instrumentation and the full range of reagents for immunohistochemistry and molecular lab testing. Biocare is the market leader in simultaneous Multiplex IHC tests which provide increased confidence at critical diagnostic decision points, impacting patient therapy while accelerating turnaround time.
The company's customers include clinical histology laboratories, pharmaceutical companies, CROs, and biotechnology companies as well as academic, government, military, and other non-profit laboratories. Biocare Medical offers an expanding portfolio of integrated products to address the rapidly growing cancer and infectious disease diagnostic and research markets with novel tissue immunohistochemistry and in situ hybridization methods. Biocare medical is headquartered and has manufacturing facilities in California and has a global distribution network.
Summary
Responsible for management and maintenance of client-class systems, applications, and devices. Respond to support requests for all sites within the organization. Performs PC Hardware deployment, maintenance, turnover, and asset management. Enthusiastic about technology – stays current on emerging technology. Works collaboratively with cross-functional teams to address the needs of the organization and advocate for innovation and improvement in IT Operations. Requires critical thinking, expert level knowledge of troubleshooting and root cause analysis methods, and the ability to work independently to meet deadlines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop and maintain employee onboarding and offboarding processes, documentation, and training program relative to Information Technology.
- Collaborate with Information Technology personnel, cross-functional teams, and 3rd party vendors to resolve complex or emergent operational problems.
- Execute technical strategies to increase efficiency and customer satisfaction.
- inworking knowledge of best practices in current application and device support strategies.
- Ordering and distribution of client-facing computing systems, mobile devices, and related supplies.
- Manage work streams and initiatives relative to long-term projects.
- Manage ticketing system, maintain service levels, and develop related key performance metrics.
- Provide technical support for employees, by troubleshooting, diagnosing, and resolving software, hardware, and network problems.
- Other duties as assigned by Management.
Competencies
- AA, AS or bachelor's degree; two to five (2-5) years' experience in the Information Technology field.
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Ability to analyze and resolve end-user hardware, software, and connectivity issues with a genuine sense of
- Ability to remain current with technology advances in the field and be able to identify possible areas of use within the organization.
- Ability and desire to communicate with clients effectively and efficiently via telephone, email, chat or in person.
- Superior customer service skills. Experience in a customer-facing role.
- Ability to work, prioritize and make decisions independently in a fast-paced production environment.
- Highly organized with attention to detail.
- Advanced knowledge of Microsoft Windows client operating systems and Apple iOS. Familiarity with Windows
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Microsoft Active Directory, Telephony and Unified Communications Platforms.
- Deep knowledge of laptop, desktop, printers, A/V equipment and related hardware/accessories.
Compensation Range
- $30 - $40 Hourly
Expected Hours of Work
- 8:00 a.m. to 5:00 p.m. Monday – Friday. This position may require extended weekday or weekend hours depending on business needs.
Full-Time Positions Offer
- Company Sponsored Health Insurance - medical, dental, vision,
- Company Sponsored Life Insurance
- Voluntary Benefits
- Retirement plan - 401(k)
- PTO
- Paid Holidays
BioCare Medical values the diversity of individuals, ideas, and perspectives, and what they bring to the workplace. We know that our people represent the future of the company, so we only hire the best from around the world. Applications from all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, physical or mental disability, or status as a Protected Veteran.
Proof of at least one FDA EUA approved Vaccination for Covid-19 preferred. (Subject to reasonable accommodation)
All inquiries strictly confidential.
