support technician

support technician Edinburgh, Scotland

Be-IT Resourcing
Full Time Edinburgh, Scotland 59800 - 12.04 GBP HOURLY Today
Job description

Category:
1st/2nd Line Support
Salary:
£230 per day
Location:
Edinburgh
Scotland
Type:
Contract
Discipline:
Infrastructure
Job Posted:
Thu, 29 Jun 2023 15:34:48 GMT
Closing Date:
Thu, 13 Jul 2023 23:59:59 GMT
Reference:
6357

Desktop Support Technician (Contract) – Inside IR35

Location: Edinburgh Office

Working Hours: 8.30 am - 4.30 pm with a 30-minute break

Pay: £230 per day (may be negotiable based on experience)

Contract Duration: 6 months with extensions based on performance


Job Summary:

The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures


As a Desktop Support Technician, you will be responsible for:

  • Troubleshooting and replacing laptop and PC hardware.
  • Performing hardware upgrades, disposal, and maintaining an asset inventory.
  • Setting up, maintaining, and troubleshooting desktop solutions.
  • Providing professional-level phone support to customers.
  • Handling complex user problems, escalating when necessary.
  • Participating in the IT Support queue and prioritizing open issues.
  • Logging, prioritizing, assigning, and troubleshooting technical problems.
  • Performing 1st and 2nd level support for desktop applications, networking, and hardware issues.
  • Safeguarding systems from viruses and malware through updates.
  • Managing customer issues and documenting technical solutions.
  • Tracking and completing assigned tasks for project deliverables.
  • Building and deploying new workstations and upgrading hardware/software.

To succeed in this role, you should possess some of the following qualities:

  • A technical degree or related work experience.
  • Proven experience in desktop support and troubleshooting.
  • Excellent knowledge of personal computer hardware and software.
  • Strong problem-solving skills and the ability to work independently.
  • Exceptional customer service and communication skills.

For more information: Apply or contact Adam McGlashan at Be-IT at [email protected] / 0141 378 6673

We look forward to hearing from you!

Note: This position falls within IR35 regulations, and candidates will be engaged on an Inside IR35 basis.

support technician
Be-IT Resourcing

www.be-itresourcing.com
Edinburgh, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
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