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Desktop Support Technician (Contract) – Inside IR35

Location: Edinburgh Office

Working Hours: 8.30 am - 4.30 pm with a 30-minute break

Pay: £230 per day (may be negotiable based on experience)

Contract Duration: 6 months with extensions based on performance

Job Summary:

The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures

As a Desktop Support Technician, you will be responsible for:

• Troubleshooting and replacing laptop and PC hardware.
• Performing hardware upgrades, disposal, and maintaining an asset inventory.
• Setting up, maintaining, and troubleshooting desktop solutions.
• Providing professional-level phone support to customers.
• Handling complex user problems, escalating when necessary.
• Participating in the IT Support queue and prioritizing open issues.
• Logging, prioritizing, assigning, and troubleshooting technical problems.
• Performing 1st and 2nd level support for desktop applications, networking, and hardware issues.
• Safeguarding systems from viruses and malware through updates.
• Managing customer issues and documenting technical solutions.
• Tracking and completing assigned tasks for project deliverables.
• Building and deploying new workstations and upgrading hardware/software.

To succeed in this role, you should possess some of the following qualities:

• A technical degree or related work experience.
• Proven experience in desktop support and troubleshooting.
• Excellent knowledge of personal computer hardware and software.
• Strong problem-solving skills and the ability to work independently.
• Exceptional customer service and communication skills.

For more information: Apply or contact Adam McGlashan at Be-IT at [email protected] / 0141 378 6673

We look forward to hearing from you!

Note: This position falls within IR35 regulations, and candidates will be engaged on an Inside IR35 basis.