support technician Edinburgh, Scotland
Job description
Desktop Support Technician (Contract) – Inside IR35
Location: Edinburgh Office
Working Hours: 8.30 am - 4.30 pm with a 30-minute break
Pay: £230 per day (may be negotiable based on experience)
Contract Duration: 6 months with extensions based on performance
Job Summary:
The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures
As a Desktop Support Technician, you will be responsible for:
- Troubleshooting and replacing laptop and PC hardware.
- Performing hardware upgrades, disposal, and maintaining an asset inventory.
- Setting up, maintaining, and troubleshooting desktop solutions.
- Providing professional-level phone support to customers.
- Handling complex user problems, escalating when necessary.
- Participating in the IT Support queue and prioritizing open issues.
- Logging, prioritizing, assigning, and troubleshooting technical problems.
- Performing 1st and 2nd level support for desktop applications, networking, and hardware issues.
- Safeguarding systems from viruses and malware through updates.
- Managing customer issues and documenting technical solutions.
- Tracking and completing assigned tasks for project deliverables.
- Building and deploying new workstations and upgrading hardware/software.
To succeed in this role, you should possess some of the following qualities:
- A technical degree or related work experience.
- Proven experience in desktop support and troubleshooting.
- Excellent knowledge of personal computer hardware and software.
- Strong problem-solving skills and the ability to work independently.
- Exceptional customer service and communication skills.
For more information: Apply or contact Adam McGlashan at Be-IT at [email protected] / 0141 378 6673
We look forward to hearing from you!
Note: This position falls within IR35 regulations, and candidates will be engaged on an Inside IR35 basis.
