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Job Description

Your key responsibilities as the Receptionist will consist of:

Client Care

• Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk
• Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established
• Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey
• Aim to provide an update to any visitors waiting for verification in reception every five minutes
• Welcome and escort guests to meeting rooms, taking coats and luggage as required
• Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Continually develop client knowledge and share that information with the team
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately
• Answer calls as per the required standards and deliver messages in a timely manner
• Assist with hospitality duties (required only on some sites)
• Assist with any ad hoc duties as required

Team Work and Communication

• Assist with any ad hoc duties as required
• Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
• Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client.
• Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email
• Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations
• Provide assistance according to business needs e.g. lunch, cover annual leave cover etc
• Take part in the cross-training program which covers all areas of the department, when available

Personal Presentation

• Maintain a professional, polite and considerate manner at all times
• Adhere to uniform and presentation standards as per the dress policy

Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training.

Note:

Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception Services are 07.30 – 20.00, working Monday to Fridays, 40 hours per week.

Working Pattern: 40 Hours

Skills and Experience

The experience and knowledge we are looking for from the future Receptionist include:

• Professional and well presented with integrity and a positive and can-do attitude
• Passionate about delivering exceptional service and take responsibility for your contribution to the team
• Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations