Support Team Executive St Peter Port
Job description
Support Team Executive
Guernsey
As a Barclays Support Team Executive this is an exciting opportunity where you will work as part of a larger support team to manage all servicing requirements. You will be primarily focusing on providing effective support to the Barclays Fiduciaries, Funds, Family Office and Local Corporate teams with client service and relationship management delivery. You will deliver key servicing standards that support client retention.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Maintaining the client satisfaction survey scores by ensuring that client expectations are managed and always met
- Being a point of contact for team service issues and communicating with/influencing internal and external stakeholders to consistently meet/improve/sustain world class service delivery
- Managing Relationship Managers in the delivery of service objectives by ensuring client expectations are managed effectively
- Handling Relationship Managers & Account Executives with servicing of their portfolio of clients
- Working with colleagues/clients across the business to grow business in pre-defined sectors & jurisdictions including Fiduciaries, Funds, Family Office, and Local Corporate market clients
- Leading the Relationship Managers and Account Executives with lending activity, ensuring it meets risk and governance guidelines and is delivered within decided service levels
- Taking ownership of ensuring that controls and checks are in place within the team and regularly undertaken to meet all risk criteria
What we’re looking for:
• Action oriented and organised individual with the ability to handle a number of tasks simultaneously and prioritise accordingly
- Self-motivated, able to work on their own initiative and remain calm under pressure
- Good interactive and influencing skills are essential to the role, as well as the ability to work as part of a team
• Skills to demonstrate a logical and structured approach to achieving desired outcomes
- Good written and oral communication skills with ability to communicate across all levels
- Ability to display high integrity and confidence due to the sensitive nature of information handled
Where will you be working?
We have two offices in Guernsey situated in the heart of St Peter Port, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5 minute walk to the beautiful harbour with numerous sea view restaurants and bars. Barclays in Guernsey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group.
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