Support Team Assistant - Work From Home Remote
Job description
Are you looking for a move to a challenging yet rewarding role as part of a supportive, person-centred organisation?
If you are a dynamic, hard-working and flexible professional with excellent communication and administration skills, we’d love to give you the opportunity to impress us with your knowledge, experience and abilities.
Psychiatry-UK is all about people and we embrace and celebrate diversity within our workforce.
We will expect you to work hard, achieve and exceed goals and be dedicated to our vision, purpose and values. In return, you will receive a generous salary, home-working bonus and comprehensive training and mentor support.
The Company
Psychiatry-UK LLP is the leading provider of online mental health services in the United Kingdom, made up of a large chamber of consultant psychiatrists, nurse prescribers and non-clinical support services, assessing and treating 2000+ patients each month within the NHS and private sector across all age groups.
Job Summary
We are seeking highly motivated and committed individuals with a positive mental attitude, who can meet tight deadlines and who are comfortable working in a fast-paced, demanding environment requiring skills of autonomy and initiative. Your primary duties will be to process high volumes of referrals to our service, arrange appointments, collate medical information, create patient records, update confidential electronic notes and closely liaise with patients, clinical and admin colleagues and partner agencies by email and telephone.
You will join our busy, virtual support team and be available to work 32+ hours a week over flexible hours from your secure home office environment using our bespoke patient database.
Description of Duties
Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
Examples of activity
Answering email enquiries
Answering and directing phone calls
Arranging and scheduling appointments within the PUK Patient Portal
Act as the point of contact for internal and external clients
Provide cover for colleagues when and where necessary
Plan own workload to ensure that weekly, monthly, quarterly and annual tasks are met.
Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately
Actively participate in regular supervision with the line manager
Participate in audits, performance monitoring and meet objectives
Completing mandatory training
You will be an excellent written and verbal communicator with a high degree of literacy, above-average IT skills, and be conversant with Microsoft Office software, readily adaptable to fast-paced changes in service. You will routinely liaise with patients, psychiatrists, NHS and private organisations and multidisciplinary agencies including GPs, CMHTs and The Police.
Other Information
The role is home-based but you may be required to attend various meeting locations occasionally.
The post holder will be expected to register with the DBS Update Service at their own cost to keep their DBS certificate current. Psychiatry-UK will apply for the original DBS certificate on their behalf.
This is a temporary employed position on a fixed-term basis for six months. The possibility of the contract being renewed will be based on the needs of the business at the time as well as the post holder's performance and attendance.
Past experience of working in mental health will be a distinct advantage.
You will need a fast, reliable, private internet connection to work with Psychiatry-UK, at leat 15Mbps
Hours of work are 8-hour shifts between core business hours of 8am - 8pm weekdays and 9am - 5pm occasional weekends on a shift rota basis.
There is an additional work-from-home bonus offered of £1000 pa pro-rata.
Previous applicants need not apply.
Only applicants who complete the online tests will be considered.
Confidentiality
The post holder must ensure that personal information is accurate, up to date, always kept secure and confidential in compliance with relevant legislation and the common law duty of confidentiality. The post holder must follow record-keeping guidelines to ensure compliance with the Freedom of Information Act.
Valuing Diversity & Human Rights
No person should receive less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part-time working status and real or suspected HIV/AIDS status and must not be placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable.
Data Protection
If you have contact with computerised data systems you are required to obtain, process, and/or use information held on a computer in a fair and lawful way, to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.
This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of PUK. You may be required to work at other locations as determined by the duties of your post. You may be required to undertake any other duties at the request of the line manager, which is commensurate with the role, including project work, internal job rotation and absence cover. This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future.
Previous applicants need not apply.
Job Types: Full-time, Temporary, Fixed-Term Contract, 6 months only.
Salary: From £22,880.00 per year
Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
Salary: £22,880.00-£24,960.00 per year
Benefits:
- Casual dress
- Company events
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (required)
Experience:
- working in mental health services: 1 year (required)
- Customer service: 1 year (required)
- call centre: 1 year (required)
Language:
- English (CEFR level C1 minimum) (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
