support specialist Washington, DC
Job description
Duties
The position is located in the Court Services and Offender Supervision Agency (CSOSA) for the District of Columbia, Office of Community Supervision & Intervention Services (OCSIS), Administrative Support Unit (ASU). OCSIS supervises adults released by the Superior Court for the District of Columbia on probation, those released by the U.S. Parole Commission on parole or supervised release, as well as a smaller number of clients sentenced under Deferred Sentence Agreements (DSA) and Civil Protection Orders (CPOs).
The Program Support Specialist is responsible for a variety of administrative tasks to support the ongoing operations and management of programs of various activities within OCSIS.
The incumbent works under the direction of the Deputy Associate Director of Community Supervision Services.
Plans and coordinates a variety of general office support services in support of the work of an organization, such as maintaining database of employee transfers and the onboarding of new Community Supervision Service employees.
Responds to routine requests for reports from correctional agencies or other criminal justice organizations. Responds to direct requests for information by explaining resources, services, and clerical processes to inquirers or makes referrals to an appropriate staff member.
Assists in coordinating the processing of administrative documents, reports, requests, and
instructions. Compiles community supervision program statistics in accordance with approved
procedures. Drafts portions of supplemental materials to accompany community supervision plans or similar documents.
Provides technical assistance affiliated with program assignments, such as reviewing supporting materials for community supervision plans and suggesting plan improvements. Writes or revises supplemental program materials as required.
Maintains communications with judicial support personnel and other Court staff; and performs related liaison activities with other criminal justice agencies or personnel. Explains resources, services, and administrative processes to inquirers or makes referrals to an appropriate staff member. Responds to requests for reports from correctional agencies and other criminal justice organizations.
Supports specialized office or program functions, such as compiling factual program data from a variety of sources. Prepares program reports, forms, and a variety of referral and case management documents for use by others. Provides and participates on strategic planning as it pertains to program and program assessments ensuring programmatic goals are met and well documented. Makes recommendations to all levels of management in the formulation and development of management tools used in highly specialized programs. Performs the full range of program support duties, such as drafting supporting materials for community supervision plans. Drafts supporting and supplemental materials to accompany community supervision plans or similar documents.
Performs a wide range of analytical, technical, and advisory functions related to the budgetary processes. Assist in tracking and monitoring the budget assigned to program.
Analyzes and evaluates the effectiveness of complex program operations and/or project initiatives aimed at improving business processes and customer service initiatives; and communicating organizational goals with internal and external stakeholders.
Independently conducts research, evaluating and validating specific data for use in complex reports and studies authored by others. Locates, selects, and summarizes data from several sources. Applies thorough knowledge of subject matter and of the techniques and methods characteristic of research work. Conducts research on a variety of agency specific program topics for the purpose of developing both short/long range strategic plans, reports, and informational correspondence. Gathers, assembles, and analyzes facts for accuracy and completeness to ensure consistency with program policies and regulations. Compiles and evaluates information gathered, makes sound judgement and conclusions based on facts. Presents findings from data or research to immediate supervisor and higher-level management via memorandum, PowerPoint presentation, or oral communication. Creates and executes plans of action, performs analytical and evaluative assessments, and prioritizes multiple tasks effectively and efficiently.
Consulting with and advising management officials on program and/or project issues, concerns, and successes. Develops, executes, coordinates, and manages a variety of special projects which require knowledge of agency specific policies, practices, guidelines, confidentiality requirements, etc.
Coordinate and manage special projects as requested.
Requirements
Conditions of Employment
- Must be a U.S. Citizen or National
- Males born after 12-31-59 must be registered for Selective Service, if applicable
- Background security investigation, drug test, and favorable adjudication
- May be required to successfully complete a one year probationary period (unless already completed).
- This is not a virtual or remote position; you must live within or be willing to relocate within a commutable distance of the duty location which is Washington D.C. (District of Columbia).
Qualifications
Specialized experience is defined as: Having administrative and clerical experience performing general administrative office and clerical duties and activities to includes all the following:
- Managing files or records for an office, department, or organization.
- Entering data or information into a database software program.
- Experience providing customer service and/or technical support via telephone, email, and/or instant messaging or using live chat software tools.
- Demonstrative knowledge of customer service best practices.
- Creating or preparing forms, reports, memos, letters, producing charts and graphs, and other documents using word processing, spreadsheets, database, or presentations using computers and related software for various applications.
- Maintaining and ordering supplies.
- Maintaining a work or office calendar for upper management or high-level executives.
- Proficient in using Microsoft (MS) Office (specifically MS Word, MS PowerPoint, and MS Excel).
- Conducting research to find needed information or data using sources as the Internet, organizational manuals, statistical data reports, miscellaneous related reports, or other available resources to obtain valid data or information to create research reports or findings.
- Understands or comprehends written sentences and paragraphs in work-related documents or instructional materials.
SUBSTITUTION OF EDUCATION FOR GS-07 SPECIALIZED EXPERIENCE: One full year of graduate level education or have a bachelor's degree from an accredited college or university with an accomplishing Superior Academic Achievement (Grade point average of a 2.95 or higher on a 4.0 scale or class standing in the upper third of the graduating class or major subdivision) or membership in a national scholastic honor society may be substituted to meet the specialized experience requirement. Note: Copies of official transcripts and supporting documents to include honor society membership if inducted. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total specialized experience requirements.
To be hired at the GS-09 entry grade level, applicants must minimally have: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-07 or equivalent in other pay scales) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
Specialized experience is defined as: Having administrative and clerical experience performing general administrative office and clerical duties and activities to includes all the following:
- Managing files and records for various purposes such as personnel files.
- Maintaining and entering data or information into a databases software program.
- Making travel and accommodations arrangements for high-level executives or upper-level management.
- Experience providing customer service and/or technical support (to internal and external customers) via telephone, email, and/or instant messaging or using live chat software tools.
- Demonstrative knowledge of customer service best practices.
- Using meeting or conference audio and visual software tools (such as Microsoft Teams or Zoom).
- Demonstrative understanding of basic office protocols and procedures.
- Creating, designing, or preparing forms, reports, memos, letters, producing charts and graphs, and other documents using word processing, spreadsheets, database, or presentations using computers and related software for various applications.
- Experience tracking and maintaining the budget of an activity, program, office, or department for an organization, company, or agency.
- Maintaining and ordering supplies.
- Maintaining a work or office calendar for upper management or high-level executives.
- Proficient in using Microsoft (MS) Office (specifically MS Word, MS PowerPoint, and MS Excel).
- Conducting research to find needed information or data using sources as the Internet, organizational manuals, statistical data reports, miscellaneous related reports, or other available resources to obtain valid data or information to create research reports or findings.
- Understands or comprehends written sentences and paragraphs in work-related documents or instructional materials.
- Working as project manager or as part of a project team on a major project for a company, agency, or organization.
SUBSTITUTION OF EDUCATION FOR GS-09 SPECIALIZED EXPERIENCE: Two full years of progressively higher-level graduate education or Master's degree or equivalent graduate degree, may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements.
NOTE: Transcripts Required
If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).
NOTE: Voluntary Experience
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.
If you are an eligible Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other applicants for this position. Individuals who have special priority selection rights under the CTAP or ICTAP must be well qualified for the position. To be well qualified, applicants must satisfy all qualification requirements for the vacant position and meet the mid-level (scoring between 85 and 89) of the rating criteria for all factors or the established cutoff score. CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Additional information about ICTAP and CTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This vacancy announcement may be used to fill future vacancies for identical positions within the next year.
Relocation expenses are not authorized.
Bargaining Unit Status: Eligible: This position is represented by American Federation of Government Employees, Local 0727.
All Federal employees are required to have Federal salary payments directly deposited into a financial institution of their choosing.
You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.
CSOSA is an Equal Opportunity Employer.
CSOSA uses E-Verify, if you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system.
Position is Mission Essential and is not subject to administrative dismissal in emergencies based on inclement weather conditions, or other emergency situations, as appropriate. A Mission Essential employee is required to report for, or remain at, work in emergency situations; dismissal or closure announcements do not apply to him/her unless his/her supervisor instructs otherwise.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be rated under Category Rating Procedures and be placed in one of three categories: Highly Qualified (highly proficient with an overall comprehensive level of knowledge, skills, and abilities of the job based on a complete review of experience, education and training), Well Qualified (competent in the position with an overall accomplished level of knowledge, skills, and abilities of the job based on a complete review of experience, education and training), or Qualified (an overall basic level of knowledge, skills and abilities of the job based on a complete review of your experience, education and training). With the exception of positions which are professional and scientific at the GS-09 (or equivalent) and above, qualified preference eligibles with a compensable service-connected disability of 30-percent or more (CPS) and those with a compensable service-connected disability of at least 10-percent but less than 30-percent (CP) move from the category in which they would otherwise be placed to the top of the highest quality category.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
- Clerical
- Computer Skills
- Customer Service (Clerical/Technical)
- Financial Management
- Oral Communication
- Performance Measurement
- Problem Solving
- Project Management
- Reading Comprehension
- Research
- Technical Competence
- Writing
- Written Communication
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
You must submit a complete Application Package which includes:- Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).To apply for this position,
- Your
résumé showing work schedule, hours worked per week, dates of employment and duties performed.- Other
supporting documents:- Cover Letter, optional
- College transcript(s), if qualifying based on education
- Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
- DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
- Noncompetitive appointment authority documentation, if applicable
- Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.- If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact at or to obtain an alternative application.
Agency contact information
Dwayne Jenkins
Address
CSOSA
800 North Capitol Street NW Suite 700
Washington DC, DC 20002
USNext steps
Once you successfully complete the application process, you will receive an acknowledgement e-mail of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of highly qualified applicants will be created and sent to the selecting official, and you will be notified via email if this occurs. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Veterans
Clarification from the agency
United States Citizens
