sales representative Leicester, England
Job description
Job Title: Ticket Sales Executive
Reporting to: Ticket Office Team Leader
Closing Date: 4 August 2023
Main function:
To take the lead in maximising revenues and attendance through the sale of various match day products, services and events. To provide administrative and clerical support in the sale of all products through the Ticket Office and Shop always provide the highest standard of customer service and consistently represent Leicester Tigers in a positive and professional manner.
Principal responsibilities:
Sales
· To promote a positive and creative approach to sales targets and promotions across the Supporters Services Team
· To generate and deliver new business / customer sales via seasonal and match day products, services and retail products.(D)
· To provide feedback and analysis to the Team.(D)
· To sell a targeted number of products through inbound, outbound & face to face including but not limited to; match tickets, season tickets, group sales, rugby camps, lotto, events, Club shop merchandise.(E)
· To maximise revenue for each Tigers product by pro-active upselling and cross selling (D)
· To make a targeted amount of outbound calls to promote Tigers products.(E)
Service
· To maintain excellent service levels at all times, ensuring a ‘first class’ service to all customers (internal and external) and meeting key performance indicators (KPI’s) (E)
· To input data accurately, collecting and adding appropriate notes and maintaining the CRM system and spreadsheets (E)
· To take ownership of complaints, answering and logging queries face-to-face, via telephone, live chat and email (E)
· To chase information with the relevant internal contacts to facilitate an accurate and efficient response to our customers (D)
· To support projects and tasks identified by the management team, seeing them through to a successful conclusion to support the improvement of services, processes and procedures (D)
Match Days
· To work all home match days / evenings supporting a variety of customer facing activities (E)
· To lead and support casual staff to consistently deliver an excellent customer experience (E)
· To take responsibility for issues and problems, dealing with them in a professional manner in accordance with the agreed business guidelines, processes and procedures (E)
Other
· To handle cash, cashing up and supporting financial administrative duties (D)
· To be part of a rota working non-match Saturdays (E)
· To manage work within the regulatory requirements (including health & safety, data protection, direct debits, and credit card processing) (E)
· To carry out any other duties and tasks as required by management and within the post-holders capabilities (E)
· To assist is Tigers vision to become the best rugby club in the world (E)
Key skills required
Sales & Negotiation Skills Enthusiastic & Motivated (E)
Communication Skills (Written, Verbal & Listening) Customer Focused (E)
Attention to Detail Can-do attitude Flexible (E)
How to Apply:
If you feel you have the skills and experience required for this role, please download an application form from
our website, and send this to [email protected] the closing date of 4 August 2023 at 5:00PM.
Job Types: Full-time, Permanent
Salary: £14,606.00-£20,319.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 04/08/2023
Reference ID: Ticket Sales Executive
