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Job description

A Sales Support Specialist is a professional who provides assistance and support to the sales team by responding to customer inquiries, processing orders, and maintaining sales-related information. They play a crucial role in ensuring smooth sales operations and customer satisfaction.

Job purpose:

• Provide specific information about the company’s products and services to our existing and new customers.
• To provide troubleshooting information, analyse and report customers’ needs and information, check customer account details are up to date and answer customer sales queries over the telephone, via email, web chat and sometimes face-to-face.
• Working closely with the Account Managers to establish and maintain high levels of customer service.

Specific duties and responsibilities:

Transition initial customer enquiry from lead-generation through quotation to fulfilment of order

• Offering support at all stages of the sales process to meet customer requirements and effectively managing internal processes to ensure customer journey is complete

• Responsible for answering and providing information to assist customer inquiries

• Assisting customers through the returns process

Provide information to help the sales team, report/communicate customer activity and maintain customer records

Knowledge

• Customer service experience, working within a busy sales environment
• Organised and able to prioritise high volumes of work
• Proven record for finding and delivering solutions, with business and consumer awareness
• Previous administration experience, whether office based or retail, and close attention to detail
• Excellent phone manner and ability to support and/or appease customers
• Good time management, ability to multi-task supporting various teams

Skills

• Organisational skills: with a mixture of a constant stream of orders in various formats, request for same day despatch, scheduled orders requiring attention – the role requires a logical & systematic approach to daily and short-term tasks
• Attention to detail: there are several elements to a customer order that need to be checked and processed accurately to ensure not only customer satisfaction, but also to ensure that the order falls within contract boundaries and does not have an adverse effect on the credit control process. Role requires attention in terms of accuracy when involved with the process of opening new customer accounts
• Commercial awareness: deliverables are affected by many factors when making decisions or commitments – stock availability, preferred customers, special requests, priority orders, sub-con tasks and pricing (product, delivery etc.)
• Communication: strong skills are important to support and/or appease customers, persuade them to accept current position, all requiring a confident yet empathetic in their approach to customers

Job Types: Full-time, Permanent

Salary: £21,000.00-£24,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person