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Job description

Support Specialist / IT Services
You will work in a dedicated team environment to support a number of clients remotely and on-site. You will interface with a variety of projects, that will challenge your skillset and require you think creatively and collaboratively with your team.

Primary Responsibilities:

• Remote Support
• Onsite Support
• Production Activities

Technical Responsibilities:

• Endpoint lifecycle support including procurement, deployment and configuration.
• Microsoft 365 / Google Workspace lifecycle support including deployment, configuration, onboarding/offboarding.
• End-User Workspace Support with a strong focus on team collaboration, sharing, and information management.
• End-user device technical issue documentation and resolution.
• Maintain availability in call queue to reduce caller wait times.
• Service Ticket documentation in real time within a ticketing system.
• Timely documentation of all ongoing work within Project Management and Reporting system.
• Routinely interface with team leadership and communicate account technical activity, providing recommendations as needed.

Skills

• Must Have: Strong attention to detail, communication and documentation skills.
• Results-driven team player and a multi-tasker.
• Strong communicator, with excellent verbal and written skills including ability to properly use grammar in order to persuade and/convey a point.
• Must have desire to outperform and overachieve.
• Passionate, career oriented, and driven.
• Well-development level of professionalism.
• Strong sense of duty and commitment.
• Excellent problem-solving and customer service skills.
• Punctual, predictable, and dependable.

Qualifications:

• Bachelor’s Degree in Computer Science or equivalent is preferred, but not required.
• Proven 2-5 years Help Desk experience and ticket detail documentation
• Proven 2-5 years IT Support experience and ticket detail documentation
• Certifications preferred (i.e. A+, Net+, Security+, etc).
• Strong technical knowledge in networking, server, and workstation environments.
• Valid Driver’s License.
• Drug Free - Smoke Free Employer

Job Type: Full-time

Pay: $38,000.00 - $48,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft 365 Admin: 2 years (Preferred)
• Remote access software: 1 year (Preferred)
• Customer service: 2 years (Preferred)
• IT support: 2 years (Preferred)
• Information security: 1 year (Preferred)
• Google Workspace Admin: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)
• CompTIA A+ (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: Multiple Locations