Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.

Position Summary

The primary function of this position is to identify, troubleshoot and resolve problems encountered by users of servers, desktop systems, networks, the Internet, and other computer technology. Provide technical support to end-users regarding computer hardware and software. Install, set up, and test computers and other hardware and software. Train users in various software applications and network-related procedures.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow department objectives, standards, and procedures.
• Receives and attends incidents and requests.
• Identifies troubleshoots and resolves hardware, software, and network-related problems encountered by end-users of the Sanitas network, the Internet, PCs, and other technology.
• Acts proactively to prevent issues.
• Configures, installs, and updates computers and other devices in response to demands.
• Trains end-users on the use and features of the operating systems and applications on the various platforms.
• Installs, set-up and troubleshoots network equipment.
• Will use the service manager to log requests; monitor progress, tracks problem resolution, identify patterns of failure, research bug fixes and implement solutions. Communicate with the manager regarding unresolved problems.
• Provides onsite and remote support.
• Responsible for attending meetings and training as required.
• Perform other assigned duties as required.
• On-call Shifts

Required Education and Experience

• Associates degree with at least two years of coursework in computer sciences.
• Current experience providing technical desktop and network support in a large multi-platform and multi-operating systems environment OR one year of experience and an MCP (Microsoft Certified Professional) certificate OR Comp TIA Certifications.
• Computer, devices, network, and software troubleshooting and problem-solving skills required.
• Knowledge of networking and AD environment.
• Collaboration and productivity tools (Google and/or Office)
• Bi-lingual fluency in English and Spanish preferred
• Bachelors Degree in Information Technology,

Knowledge, Skills and Abilities:

• Exceptional written, verbal, and presentation communication skills
• Strategic and operational leadership skills
• Ability to maintain confidentiality
• Detail-oriented, well-organized critical thinker with strong analytical skills
• Strong consultative relationship and interpersonal skills