Customer Service Advisor (Remote) Newcastle upon Tyne, England
Job description
Here at the Innovation Group, we do things differently – we provide industry leading insurance solutions to our clients, offer global leading technology to deliver the best service for our clients and customers, and process millions of claims each year! We have a reputation to be proud of, built on proven performance and customer service!
One of our biggest clients is Enterprise (you’ve probably heard of them!), and as part of our expanding motor call centre, you will proudly represent them, delivering outstanding customer service to the non-fault driver following a car accident, getting them back on the road quickly by arranging a hire car for them, as well as booking repairs at a local garage.
Why Should You Apply?
· In depth training period of at least 2 weeks with ongoing support
· Opportunity to progress at your own pace - there are plenty of different roles in the team to increase your knowledge and ongoing personal development
· Become an expert at your role quickly
· Lots of benefits including:
· Competitive salary of £18,137 - £20,280
· 25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
· Fantastic referral scheme of up to £1000 per friend!
· Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more!
What Is The Role?
· You will start on outbounds, speaking to the non-fault customers arranging their hire car and answering any questions and concerns that they have. Outbounds allows you to familiarise yourself with the role, systems and build your knowledge!
· You will then move to inbound, where you are taking a variety of calls from customers, repair garages and insurers, delivering the highest level of customer service!
· There is NO sales or cold calling!
· Ensuring your customer gets back on the road asap, arranging for their hire car and for their car to be repaired
· Taking full ownership of each call you take
What Do We Need From You?
· Experience isn’t everything – we want people with the right behaviours – personable, empathetic, easy to talk to – we can teach you the job!
· As long as you can put the customer first and deliver exceptional service, we want to hear from you
· Ability to work various shift patterns, our contact centre is currently open 7 days per week, and shifts are allocated between the hours of 8am – 9pm Monday - Friday, and 8am – 5pm Saturday and Sunday.
What Next?
· Now that you’ve read this advert, the next step is for you to hit the apply button!
· Your application will be reviewed by the team.
· If we would like to progress your application, you can expect a call very soon.
· If that goes well, you will be invited a Teams interview to really show off your amazing skills.
· If successful, you will then receive an offer! SIMPLE!
One last thing – feel free to share this with your friends, family, neighbour, colleagues, dog walker, milkman! We are expanding our call centre and open to all experience levels, so the more the merrier!
Job Types: Full-time, Permanent
Salary: £18,137.00-£20,280.00 per year
Benefits:
- Work from home
Schedule:
- 8 hour shift
Work Location: One location
Expected start date: 13/03/2023
