support specialist Crawley, West Sussex, South East England, England
People's Partnership
Full Time
Crawley, West Sussex, South East England, England
30000 GBP ANNUAL Today
Job description
Vacancy No
VN1085
Employment Type
Full-Time
Primary Work Location
People's Partnership - HQ
Description
It Support Specialist
Full Time, Permanent
Crawley, West Sussex (Hybrid Working – 1 day a week in Office)
We’re motivated by helping people to save for their future. Everything we do is about fairness and simplicity, rather than profit. And we know that delivering an exceptional service is only made possible by the outstanding individuals that work for us.
That’s why we actively support our employees’ career progression and wellbeing by providing:
benefits and rewards
learning and development opportunities
social facilities and events
opportunities to contribute to community
a caring, supportive environment led by our company values.
A fundamental role to the success of the IT Services team delivery strategy, supporting the internal customer use of IT hardware and software including AV systems. Performing 1st and 2nd line support duties to assist the IT Service team with day-to-day service desk requests to provide an effective IT support service that meets the needs of People’s Partnership’s staff and group activities.
Aiding in creating workflows and practices to continually improve the IT Services teams’ support offering. Guidance and knowledge sharing to other IT team members. Assist in the development, implementation and enforcement of IT policies. Actively contributing to the achievement of the IT departments’ objectives. Applying a Treating Customers Fairly (TCF) culture and principles within areas of responsibility.
Responsibilities:
Support the Head of IT Services to deliver a 1st class service offering to internal customers
Apply and uphold a strong service delivery ethos ensuring that it surpasses the customer’s expectations
Perform 1st and 2nd line service desk support duties for all People’s Partnership Hardware, software and AV systems
Serve as a primary point of contact for technology support requests
Qualifications:
Educated to A-Level standard or equivalent
Previously worked in a dynamic IT Service Desk environment
Proven experience with dealing direct with customers, and providing a high level of service support
Excellent communication skills
Strong problem solving & analytical skills
Perks:
Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some free fruit – we get a big delivery every week.
Discover more of People's Partnership employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.
Disability Statement:
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Full Time, Permanent
Crawley, West Sussex (Hybrid Working – 1 day a week in Office)
We’re motivated by helping people to save for their future. Everything we do is about fairness and simplicity, rather than profit. And we know that delivering an exceptional service is only made possible by the outstanding individuals that work for us.
That’s why we actively support our employees’ career progression and wellbeing by providing:
A fundamental role to the success of the IT Services team delivery strategy, supporting the internal customer use of IT hardware and software including AV systems. Performing 1st and 2nd line support duties to assist the IT Service team with day-to-day service desk requests to provide an effective IT support service that meets the needs of People’s Partnership’s staff and group activities.
Aiding in creating workflows and practices to continually improve the IT Services teams’ support offering. Guidance and knowledge sharing to other IT team members. Assist in the development, implementation and enforcement of IT policies. Actively contributing to the achievement of the IT departments’ objectives. Applying a Treating Customers Fairly (TCF) culture and principles within areas of responsibility.
Responsibilities:
Qualifications:
Perks:
Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer… even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant or grab some free fruit – we get a big delivery every week.
Discover more of People's Partnership employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.
Disability Statement:
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Perks
Salary Range
