support specialist Edmonton
Job description
OSI Network Solutions Inc. is a leader in providing information technology solutions for a wide range of industries. Our specialty is helping clients overcome information technology challenges by providing solutions that work. Would you like to be a part of the solution?
Job Summary:
We are looking for a customer focused, tech savvy, problem solver to join our Edmonton location in the role of IT Support Specialist. This customer-centric role is a key part of our service program providing quality repairs and service to our customers.
Responsibilities and Duties:
- Support desk agent triage phone calls and email requests
- Perform support and preventative maintenance on equipment such as laptops, desktops, servers, network infrastructure, various software and cloud solutions
- Occasional structured cabling using CAT6
- Occasional WiFi surveys and Wireless Access Point installs
- Perform on-site service calls as required within the client location
- Diagnose and trouble shoot complex system problems
- Perform service tasks such as greeting customers and perform equipment tests, contact vendors for support, initiate RMA’s
Qualifications and Skills:
- Must already be residing in Edmonton area due to nature of local on-site work
- IT related Degree or Diploma from a recognized University or College
- Industry certifications are an asset
- Excellent communication skills both written and oral
- Experience in the IT industry, such as providing remote and onsite support services related to endpoints, servers, network infrastructure
- Networking experience, knowledge of routing and subnets, configuring routers and switches
- Ability to communicate effectively with clients with a strong focus on customer service
- Strong troubleshooting and report writing skills
- Self-disciplined, highly organized with the ability to multi-task and change directions quickly
- Strong focus on quality and customer service
- Help desk/troubleshooting experience
- Valid Driver's license - Class 5
- Must pass criminal record check
We offer you:
- A competitive wage
- Full health and dental benefits
- A challenging, diverse work environment.
- Extensive Learning and Development program for already experienced candidates to further their knowledge in this field.
At OSI Network Solutions, we rely on each other to deliver the best solution for our customers. We love what we do, and every member of our team is essential to our success. We strive to create a work environment in which all individuals are treated fairly and with respect and have equal access to opportunities and resources.
In our commitment to building happier, more engaged, and productive workplaces, we will ensure that diversity, equality, and inclusion is at the heart of what we do.
Many of our clients are requesting that all employees working on their site be fully vaccinated for COVID-19 and the current concerns of having our team in the office in a safe manner, we will require proof of vaccination prior to any employee coming onboard.
Job Types: Full-time, Permanent
Salary: $44,000.00-$48,000.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Application question(s):
- Are you available to work FULL-TIME Monday to Friday 8 AM to 5 PM?
- Where do you currently reside?
(Please note: due to the nature of the work we're ONLY considering Edmonton area based applicants at this time)
- When can you start?
- What is your wage expectation?
- Our office is located in the west-end of Edmonton, are you able to commute to work Monday to Friday?
Experience:
- help desk setting: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
