support specialist Providence, RI
Mahr
Full Time
Providence, RI
67681 - 47066 USD ANNUAL Today
Job description
Mahr Inc., headquartered in Providence RI, are members of the Mahr Group. As a leading metrology specialist, with over 160 years of experience in producing an extensive range of dimensional metrology equipment, our expertise gives our customers confidence in their productivity and enhances product quality. From handheld gauges to technically advanced measurement systems for form, contour, surface finish and length, Mahr is at the forefront of the industry. Since technical innovation and quality-oriented thinking are the core competencies of successful businesses like Mahr, we’re looking for exceptional talent interested in supporting our mission of reliability, accuracy and efficiency, honesty and trust, meeting and exceeding our customer’s expectations. Our employees are an investment in our future so we provide extensive training and support, competitive compensation and comprehensive benefits.
We have an exciting opportunity for an IT SUPPORT SPECIALIST at our PROVIDENCE, RI location. This is 1 of 2 primary IT contacts for the US and Mexico and requires excellent teamwork and collaboration skills, to coordinate with Mahr’s global IT team in Germany.
Duties & Responsibilities:
- Maintain, implement, install, deploy and configure all asset management to include - inventories of all IT assets for US based locations; IT enterprise images for PC’s (desktops/laptops); operating systems and software; patch systems to protect against viruses/malware; hardware (desktop/laptops/mobile devices); remote management tools and inventory.
- Provide technical and desktop support to include – in person and remote support to users in multiple locations; movement of Masergy VoIP system, as required; audio/visual equipment; Mahr’s network infrastructure and servers, including printers and copiers; company issued cell phones; support for LAN/WAN/WLAN peripherals, such as switches, routers, access points, etc.
- Provide administrative support and workflow to include – collaborating with internal and external groups to improve overall customer service and support; continually working with the global IT team to ensure health and high level reliability of the end user computing environment; performing timely response and support during scheduled and authorized non-business hours; clearly communicating and/or escalating any IT operations issues or disruptions (planned or unplanned) to minimize user impact; supporting virtualization technologies (such as VMWare) and NAS (NetApp); managing and supporting a cloud-based phone system, conference room solutions and digital signage; managing ISPs for all locations.
- Collaborate with the IT Manager to - ensure accurate departmental budgeting and payment of monthly invoices; manage/purchase/support network hardware (computers/laptops, copiers, printers, switches, access points and firewalls) and manage hardware and software vendors.
- Assist with creating and maintaining all policies, procedures, and best practice documents.
Education / Qualifications / Experience:
- Bachelor’s degree in Computer Science or Information Systems and three (3) years of relevant experience supporting Microsoft Operating Systems, preferably in a service desk environment with a helpdesk ticketing system; or Associate’s degree and five (5) years of similar experience.
- Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office 365 Suite, Windows Desktop Operating Systems (10 & 11) & PC hardware configuration skills.
- Experience with Active Directory user account administration, password resets, security groups and other AD functions.
- Strong knowledge of Microsoft 365 Applications (including Azure Active Directory).
- Working technical knowledge of current network protocols, operating systems, and standards
- Career experience in manufacturing, engineering or supply chain business environments.
- Excellent written and oral communications skills.
- Strong service orientation and time management skills.
- Valid driver’s license and ability to lift up to 50lbs.
We want you to succeed. If you feel at home in a high-tech environment and you are ready to take the challenge at Mahr Inc., then consider joining our team.
Mahr Inc. is an Equal Opportunity Employer/Veterans/Disabled.
Mahr
www.mahr.com
Göttingen, Germany
Manuel Hüsken
$25 to $100 million (USD)
201 to 500 Employees
Company - Private
Machinery Manufacturing
1918
