support specialist Etobicoke
Job description
Decision Support Specialist
Organizational Performance
Full-Time Permanent: 35 Hours per week
Expected Start Date: July 31, 2023
Salary Range: $60,468 - $72,254 per year
Number of Positions: 1
LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.
Job Summary:
Reporting to the Director, Organizational Performance, the Decision Support Specialist – Analyst and Reporting function is responsible for supporting multiple sites in meeting their reporting objectives with the use of data and quality improvement to guide decision-making at all levels of the organization.
The incumbent will actively participate in the development, implementation and monitoring of team work plans and improve the flow and use of information through the creation or adaptation of electronic medical record documentation/forms. They will also provide data analysis and EMR training support to meet quality improvement initiatives and advance reporting integrity, support all organizational policies and ensure processes are adhered to. This includes ensuring the overall quality and integrity of data and the production of reports based on organizational needs.
Primary Responsibilities:
- Provide subject matter expertise in data integrity, developing queries and analytical outputs that support teams, leaders and boards in their quality improvement goals and reporting requirements
- Monitor and develop metrics to measure indicator performance, including the production and updating of relevant documentation, executing relevant code, queries and validation, and preparing finished data tables for release and dissemination.
- Engage with leadership and health care providers to manage data quality and improve processes ensuring IM methods support best practice standards.
- Liaise, train and facilitate current and future-state workflows for KPIs through data visualizations, reports and process documents (technical writing) to enable established procedures.
- Develop and maintain detailed knowledge of data and tools used to produce standard and ad hoc outputs (i.e. reports), including healthcare sector specific and interpretive text.
- Develop, update and delivery of training and best practice information ensuring relevance to client operations, including but not limited to Training Guides, Quick Reference Guides, Weekly FYI Newsletter content, User Group meetings, one-on-one sessions and continuing education content as required.
- Develop communication materials/methodologies/webinars related to software updates and enhancements.
- Responsible for Help Desk cases pertaining to EMR and/or other software function, formality, data reporting requests or other inquiries as well as providing EMR support to staff via phone, email, video conferencing and in-person.
- Provide “elbow to elbow” client support during any Go-Live process(es).
- Maintain training calendar, including attendees, material rotation and assignments
- Identify potential training gaps/issues and work to resolve them with train the trainer or “team champion” system etc.
- Provide expertise in data documentation and integrity, developing tools and systems that support teams, leaders and boards in their quality improvement goals and reporting requirements
- Monitor metrics to measure indicator performance, including the production and updating of relevant documentation and assisting with preparing reports for release and dissemination.
- Engage with leadership and health care providers to improve processes, system functionality, specifications and workflow(s) to support best practice standards.
- Liaise, train and facilitate current and future-state workflows for KPIs through data visualizations, reports and process documents (technical writing) to enable established procedures.
- Develop and maintain detailed knowledge of data and tools used to produce standard and ad hoc outputs (i.e. reports), including healthcare sector specific and interpretive text.
- Improve the flow and use of information through creating or adapting electronic medical record documentation and forms.
- Active participation on various committees both internal and external contributing to the development and execution of QI initiatives such as Quality Improvement Plans, Client Experience Survey, Accreditation and other strategic reporting deliverables.
- Coordinate and advocate on behalf of LAMP on data collection, quality, reporting and sharing issues with the Alliance for Healthier Communities and at other forums/tables as appropriate.
Required Qualifications:
- Undergraduate degree in a relevant discipline; such as Health Sciences, Epidemiology, Health Informatics, Statistics, or Computer Science or an acceptable equivalent of training and experience.
- Minimum of three years’ experience working with relational databases / large datasets, including manipulation, analysis, maintenance, and troubleshooting.
- Minimum of four years of EMR experience in a healthcare setting and one or more EMR/EHR systems currently in use in Ontario is an asset. PSS, Oceans, LogiReports and JReports use specifically, would be a strength.
- Experience training within healthcare environment(s), initiating instructor led software training or adult education specific to computer system(s) use – EMR training experience would be considered an asset.
- Proficiency with data manipulation and statistical software, including SQL queries and Excel.
- Effective ability to communicate and present information in a way that supports decision-making to end users with varying degrees of comfort with technology.
- Demonstrative experience developing documentation, including presentations, workflow design and identifying areas for improvement.
- Able to evaluate and analyze EMR features and functionality for problem resolution.
- Knowledge of industry best practices related to client flow and staffing roles.
- Excellent interpersonal as well as verbal and written communication skills to support the audience.
- Exceptional attention to detail and above average problem-solving skills required.
- Proven time management, organizational and facilitation skills, and the ability to prioritize responsibilities efficiently.
- Demonstrative experience conducting requirements gathering, resolving data anomalies and discrepancies, developing documentation, including presentations, and briefing notes, and conducting stakeholder engagement.
- Knowledge and experience with Project Management concepts (e.g., project goals, risk, scope, participant roles, planning and quality management) would be an asset.
- Be committed to, interested in and passionate for quality in all aspects of LAMPs continued growth, success and improvement.
- Positive attitude and dependable with strong initiative and a keen interest in improvement and innovation.
Working Conditions:
- Deadline-driven work related to funder reports and grants, etc. must be able to work effectively both independently and with paced, multi teams.
- Must be able to work in a fast -faceted environment and make quick decisions.
- Ability to effectively understand the appreciation of guiding fundamentals at LAMP, i.e. Health Promotion, Anti-Oppression; Harm Reduction and the principles of community-based practice. “Walk the talk.”
- There is an expectation for all employees to participate in two events per year for the agency; these events may be during the evening or on a weekend.
Physical Requirements:
- Frequent data entry, with extended periods of time sitting stationary in front of a monitor while keyboarding.
- Occasional standing for extended periods of time and some infrequent lifting, stooping and bending may be required.
- Ensures that staff and clients are compliant with LAMP’s Health & Safety regulations and LAMP’s policies and procedures, including the immediate reporting of any breaches of Health & Safety or Environmental incidents, accidents or concerns to their respective manager/supervisor and/or the Director, Human Resources and Operations.
As part of our mandate for inclusivity, reasonable accommodations can be made for all incumbents to perform the described physical functions of the aforementioned job.
LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups.
Please send your resume with a cover letter to Human Resources:
External Deadline │ 5:00 pm on Thursday, June 22, 2023
We thank all applicants for their interest. However, only those selected for interviews will be contacted.
No phone calls please.
Job Types: Full-time, Permanent
Salary: $60,468.00-$72,254.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Education:
- Bachelor's Degree (preferred)
Experience:
- EMR experience within a healthcare setting: 4 years (required)
- Working with Relational Databases/ Large Datasets: 3 years (required)
Work Location: One location
Application deadline: 2023-06-22
Expected start date: 2023-07-31
About LAMP CHC
Revenue: Less than $1 million (USD)
Size: 1 to 50 Employees
Type: Non-profit Organisation
Website: www.lampchc.org
