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Location: Department 677
Shift: Daytime
Experience: 1-3 years
Minimum Starting Pay: $23.24

Kwik Trip, Inc.’s Information Technology Department is seeking a full-time Business Support Specialist, to primarily serve as the IT Subject Matter Expert for our Marketing Business Group’s software. This person will be involved with:

• Support & troubleshooting
• Serve as a knowledge expert/super user
• Assist with software administration & configuration
• Implementation, documentation, and training
• Coordinating test plans & scripting
• Recommending vendor relationship efficiencies
• Reporting & analytics
• Research & innovation planning, and other responsibilities related to the Marketing Group’s software.

Qualifications: Associate degree or equivalent from a two year college, or two or more years’ experience as a business or IT software specialist.

Candidates should possess the following:

• Experience with SQL, XML, and various scripting tools.
• Knowledge of standardized database design and administrative tasks (SQL Server)
• Experience with mobile platform application design, configuration and testing.
• Knowledge of Agile project management methods.
• Experience with monitoring system logs and providing details and analysis to vendor support teams.
• Experience with application performance monitoring software is a plus.

Successful candidates should demonstrate:

• Proficiency with Microsoft Office software for word processing, spreadsheets, visualizations, project planning, etc.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem solving skills.
• Ability to educate individuals on new systems as well as changing software features and functionalities.
• Ability to develop approaches to solving problems in new business situations and technical environments.
• Ability to establish and maintain effective working relationships with department directors, managers, co-workers, and external vendors.
• Ability to ask appropriate questions, interpret co-worker requests, and develop detailed design specifications.
• Ability to prioritize and manage multiple projects/responsibilities.

Work Schedule: Monday through Friday, daytime hours, or as needed to perform duties.

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.