support specialist Aberdeen, Scotland
Job description
About the Role
Business Systems & IT Support
Westhill, Aberdeen
Permanent position
Who we are:
JFD is the world leading underwater capability provider, serving the commercial and defence markets with innovative diving, submarine and hyperbaric rescue, technical solutions and services. Operating worldwide, the company is the world’s leading provider of submarine rescue capability and an established provider of submarine escape training. The company is at the forefront of Hyperbaric Rescue, along with being the leading supplier of commercial and defence diving equipment and saturation diving systems to the commercial industry.
About the role:
Responsible for providing support to systems’ users and maintaining computer systems and hardware. You will be expected to be motivated, self-driven and be able to largely work unsupervised in a user facing role. You will also need to possess good written and verbal communication skills.
Key Duties & Responsibilities:
- Troubleshooting IT issues with users, liaising with GBS and external vendors to resolve those issues; or where appropriate provide resolution of the issue.
- Installing and updating software as assigned by GBS or Head of IT
- Troubleshooting hardware issues with users, liaising with GBS and external vendors to resolve those issues; or where appropriate provide resolution of the issue.
- Manage and/or participate in IT projects for network/system implementations
- Maintaining IT records including IT related stock
- Supporting IT security risk mitigation activities
- Supporting IT accreditation activities
- Gathering data and writing reports on the status of hardware and software in the organization
- Managing all phases of assigned projects
Other ad-hoc duties as assigned by the Head of IT / Business Systems.
Who are we looking for?
You will need to be detailed and analytical and be an effective communicator with an adapting style to suit.
Possess problem-solving skills and have well-developed oral and written communication and interpersonal skills.
Skills & Experience:
- Computing-based qualification
- Experience in similar IT support role
- Working knowledge of ITIL working practices beneficial
- Good knowledge of Windows Server and Active Directory
- Experiences across multiple Microsoft operating systems
For this role you will need to have the right to reside and work in the UK and also be able to pass security clearance, including having a checkable UK work history.
Due to the volume of applications that we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.
Working for us:
We offer a number of benefits including Group Personal Pension Scheme, Life Assurance, free fruit in the office and an early finish on Fridays.
Due to the volume of applications that we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.
James Fisher & Sons are committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.
JFD is proud to be part of James Fisher and Sons plc, who has partnered with the Career Transition Partnership, the official provider of Armed Forces resettlement for over 20 years.
