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SICE ADMINISTRATION (BL-INAD-IUBLA)

The Luddy School of Informatics, Computing, and Engineering is world-renowned as an innovative leader in the teaching and research of the use of technology to solve real-world problems. We focus on what is possible and take a broad view of computing and information technology education and research. The Luddy School also prides itself on a welcoming, inclusive atmosphere, one that encourages collaboration while respecting individual ideas and expression. Creating a healthy, flexible work/life balance is critical, and our expansive benefits package provides the resources to achieve a positive, flourishing career at an ever-evolving and growing school.

The Luddy School values diversity, equity, and inclusion as a core strength and essential element in the success of its educational mission. For a full diversity statement, click here.

The Luddy School IT group (ITG) is well respected, believes in the value of professional development, and is looking for collaborative team members excited to support the missions of the Luddy School.

Department Specific Responsibilities

• Purchases and tracks technology for the Luddy School.
• Ensures purchase requests meet all IU and Luddy IT policies and guidelines, or they have an appropriate waiver.
• Ensures purchase requests meet all IU and Luddy purchasing policies and guidelines, or they have an appropriate waiver.
• Stays up to date on current purchasing requirements and best practices.
• Tracks and inventories of IT assets.
• Using IT knowledge for flagging requests where the desired outcome may be reached in better and/or more efficient means - including through other technical configurations or through existing campus or school services.
• Appropriately manages pro card and other financial processes.
• Addresses software requests to assess if the need can be met through existing services, if security requirements and policies are satisfied, and then helping the request through the IU software request process.
• Conducts annual capital assets inventories.
• Assists with IU Surplus coordination to dispose of old and/or broken equipment.
• Be an active team member in the Luddy IT Group and the Luddy procurement teams.

General Responsibilities

• 
  Provides experienced technical consulting, advising, and systems analysis services including multi-platform expertise for client-supported software and systems.
• Utilizing experienced system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.
• Provides experienced advice and consultation on best practices of deployment of collaboration solutions; collaborates with appropriate technical staff on unique problems requiring specialized knowledge .
• Conducts research and stays up-to-date on emerging technologies; makes recommendations to improve IT support processes and procedures.
• Communicates effectively with clients in resolving escalated issues.
• Provides informal and formal training to faculty, staff, and students on information technology; provides training, leadership, and mentors junior level appointed support staff.
• Ensures all documentation standards are met (issues, resolutions, updates/changes).

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science or related field)

WORK EXPERIENCE

Required

• 2 years providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Friendly and service-oriented
• Excellent organizational skills
• Sound understanding of mobile technology (Devices, Operating Systems, and Applications), network fundamentals (LAN/WAN and Wireless), Internet messaging protocols (ssh, SSL, SMTP, IMAP, MAPI) and IP Telephony
• Strong understanding of Windows Active Directory, Group Policy Objects management, patch management, network fundamentals, IP protocol suite and applications, Exchange and various email client software
• Ability to program using Powershell and Windows Script Host

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Bloomington, Indiana

$55,000 - $63,000 annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: IT User Support

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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