support specialist Richardson, TX
Halff Associates
Full Time
Richardson, TX
83273 - 56923 USD ANNUAL Today
Job description
IT Support Specialist in Richardson, TX
Halff is looking for the right person to join the firm’s Technology Department as an IT Support Specialist in our Richardson, Texas office. You will be considered a front-liner who solves technical problems and provides support for a broad scope of software and hardware. Our customers are internal employees, and it is our primary responsibility to ensure they are operating at peak performance. Our preferred candidate will place high importance on customer service, maintaining team harmonics, supporting innovation and optimization. This person should enjoy working with people to resolve problems and find innovative solutions.
Halff is looking for the right person to join the firm’s Technology Department as an IT Support Specialist in our Richardson, Texas office. You will be considered a front-liner who solves technical problems and provides support for a broad scope of software and hardware. Our customers are internal employees, and it is our primary responsibility to ensure they are operating at peak performance. Our preferred candidate will place high importance on customer service, maintaining team harmonics, supporting innovation and optimization. This person should enjoy working with people to resolve problems and find innovative solutions.
Why Choose Halff?
Halff is a company defined by our culture which is built around people, teamwork, integrity, and quality. We take great pride in the services we provide to our clients by leveraging innovative ideas to deliver smarter solutions. If you have a passion to explore and implement new technology, we invite you to join our team as we improve lives and communities by turning ideas into reality.
Responsibilities include:
- Hardware Skills: Maintenance, troubleshooting and upgrades and new deployments.
- Primarily an HP shop with some DELL and Apple products as well.
- Software Skills: Maintenance, troubleshooting, upgrades, and installations.
- Over 500 different software titles to support, with Autodesk, Bentley and Adobe being among the top used.
- Customer Service Skills: “White Glove Service” where we treat every interaction with care, respect, and skill. Provide the customer with valuable and timely updates as needed and bring their issue or request to a quick resolution.
- Ticketing System (FreshService): Incidents and Service Requests will come in as tickets. The majority of these will be yours to resolve and any that you cannot, should be triaged to the correct supporting team.
- Documentation: Perform all helpdesk duties described above; documenting, tracking, and working every project, problem, question, or request.
- Spread the Knowledge: Walk customers through problem solving logic as time allows. Update internal documentation as needed.
- Improve and Enhance: Provide recommendations on how to do things better, faster and more efficiently.
- Stay Curious: Preserve and grow your knowledge of IT procedures, products, and services.
- Overtime and Travel: Occasional overnight travel, both by car and air, is required. There will be some late nights and weekend work as needed.
- Embrace Change: Be able to adjust schedule as needed. Regular eight-hour shift will fall within 7am to 6pm Central range but this is subject to change.
- Thrive in an environment that gives all team members a voice in the creative process and empowerment to grow their skill sets through a combination of solo and team projects.
Technology Skills / Position Requirements:
- 1-2+ years proven working experience in providing help desk support preferred
- Proficiency in English
- Working knowledge of help desk software and remote access software
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Excellent problem-solving skills, able to effectively troubleshoot issues remotely.
- Results-focused and team-oriented with a strong work ethic
- Customer service oriented including strong communication skills.
- Troubleshooting experience on Windows platforms greatly desired
- Experience supporting Microsoft Office applications, including Outlook in an Exchange or Office 365 environment.
- Experience supporting mobile devices.
- Experience with AD, AAD, DHCP, DNS, and other networking skillset a plus.
- Time Management skillset
- Must be able to lift and move all computer related gear, including PCs and LCD monitors.
Educational & Qualifications:
- Windows Certifications a plus
- A+, Net+ Certifications a plus
Company Overview
Halff is a mid-sized, employee-owned, diverse, and multi-disciplined professional services firm. For more than 70 years, Halff has provided smarter solutions throughout the United States offering services in Architecture, Construction Services, Energy, Environmental, Geographic Information Systems, Intelligent Transportation Systems, Land and Site Development, Planning and Landscape Architecture, MEP Engineering, Public Works, Right of Way, Structural Engineering, Subsurface Utility Engineering/Utility Coordination, Surveying, Transportation, Water Resources and Water/Wastewater.
The cornerstone of Halff’s success is built upon placing culture, purpose, and people first. We offer excellent benefits including medical, dental, prescription, life insurance, long-term and short-term disability insurance, paid time off and holiday pay Traditional and Roth 401(k) plans, Employee Stock Option Plan, Health Savings Account, 529 College Savings Plan, Flexible Spending, and an Employee Assistance Plan. Halff has also established multiple Employee Resource Groups (ERGs), including the Network of Women and Halff Young Professionals, to empower and support our people. These ERGs are employee-driven, voluntary groups, comprised of people of similar backgrounds, experiences and characteristics and/or those who share a common interest in professional development, improving corporate culture and business results.
Halff has offices in the following locations:
Arkansas: Bentonville, Fort Smith, Little Rock, and North Little Rock
Florida: Chipley, Crestview, Jacksonville, Orlando, Panama City Beach, Tallahassee, Tampa, Tavares, and Temple Terrace
Louisiana: Baton Rouge and Shreveport
Oklahoma: Oklahoma City
Texas: Austin, Brownsville, Conroe, Corpus Christi, Flower Mound, Fort Worth, Frisco, Houston, Lubbock, McAllen, Midland, Richardson, San Antonio, and Tyler
Salary is competitive and commensurate with experience.
Halff is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Halff is a drug-free workplace. This offer of employment is contingent upon the receipt of a clear drug screen and background check prior to your first day of employment. This position may be subject to random drug testing pursuant to federal regulations.
Halff Associates
www.halff.com
Richardson, TX
Mark Edwards
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Architectural & Engineering Services
1950
